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"The common areas were nice and well maintained, and the location is excellent. However, the room itself was very outdated. The furniture was old, the carpet was stained, dirty, and had an unpleasant odor. Overall, the room felt worn and in need of renovation. There were also not enough convenient outlets or charging options for electronic devices. While the common areas appear modern, the guest rooms are far too old and need significant updating."

"Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of...

"Stayed for the night on 27th June. Upon arrival the queue for check in was lengthy, which was to be expected. A staff member was coming down the queue requesting guests register online. Fine did that. Once we arrived at the desk there was a A4 sign to say the hotel was experiencing issues with the AC. It was not communicated at all the issue was it wasn’t working full stop. Our room on 5th floor was 33 degrees and the windows barely opened. Upon research the AC broke down from 25th June but this...

"Ideal location in Covent Gardens & near theater district in Leister Square. Great gym, great breakfast."

"The hotel is extremely modern and clean, and aside from a few technical issues with the ID card, the access gates and doors are easy to use. Pods are well air-conditioned, clean, and comfortable. The communal bathroom is extremely clean."

"Great location, clean room though not very big with little space for clothes, not much table space. Our room was in the basement so no view. On the website there is a tv on the picture for The Roost, which we didn’t have. Easy access to room. Staff kindly didn’t charge a fee for early bag drip off at 1:30, and was able to access room half hour early. Also only charge £10 for 2 bags when leaving which we left for most of the day. Generally a nice hotel, in a good location. However, it could...

"We have been too Park Plaza for years and is always our go to hotel for when we have a weekend in London. This weekend we felt like we have been really let down. We arrived at check in time and were told the rooms weren't ready and to come back in 20 mins. We ended up having to wait over an hour and ten minutes to check in even though we told different people at the desk one of our party had a medical need and needed access to a room. They did not do anything, we were only offered complimentary...

"Top"

"Helpful and friendly Staff and great location!"

"Don’t waste your time booking this establishment. No air conditioning. No mini fridge. Quaint old hotel but needs to be brought up to date. It did have a lift. I assume it had AC because the suites had AC but that was not the room we were staying ."

"Property has a good pub/ pizza+ cafe downstairs and if you get a renovated room (we stayed in an old and renovated one over the course of 4 weeks) you may have a half decent stay and is in a decent location. If it’s hot, you want to keep any food or drinks cool good luck. There is zero air conditioning the place was stinking hot and deadly uncomfortable and they don’t have enough fans to give out, seriously? And you can’t buy any drinks/ food from them or anywhere else cause you can’t keep them...

"Perfect location"

"muy buen hotel me encsnto siempre fresco buenos cuartos comodo"

"The location right in front of the metro station is amazing The breakfast room is pleasant and the staff are friendly Initially we were allocated a room that was smaller than the one we had booked, but the issue was solved when the duty manager intervened"

"Very happy with our stay. Unfortunately we had an issue with the air conditioner in our room (was unlucky this was during a heatwave) but it was able to be fixed enough for it to work, unfortunately it was still making weird noises during our stay. Brought it up during check out, and was told they’d get it looked at again, so it shouldn’t be a problem anymore. As for the room was very nice and cleaned well every day of our stay. We really enjoyed the fresh water and coffee available at reception...

"Great location at Hyde Park, funky rooms with good air con for those summer nights! Can’t fault the stay. A quirky place."

"What a sad, sad experience. I have been staying at this hotel every once in a while for over 10 years or so. It has never been a great hotel experience to begin with, BUT it always was good value for money, nice staff, and (for my purpose) a very convenient, central location. All good enough for me to return multiple times over the years. This time I arrived 90 minutes prior to regular check-in time (and aware of the fact) being body-blocked from entering the lobby by an employee at the front...

"A/C was great in the 94 degree heat! Being next to Victoria Station was a big advantage and the staff were very gracious with every encounter."

"Average "