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"The front desk staff was amazing! We checked in during a rain storm and the hotel had been hit by lightning and their computers and they computers were out. The staff maintained their professionalism and got us in a room quickly. Thank you for your help "

"Nice hotel"

"Amazing hotel"

"This is the perfect hotel to stay at while staying in Santa Cruz…look no further because everything was perfect!!! Very hospitable, kind, and understanding. Room was affordable and within distance of everything and very nice!!! Highly recommend your stay while in Santa Cruz. Sending love from Los Angeles 🇲🇽 and Rio de Janeiro 🇧🇷"

"Very well located three start hotel. Clean with everything you need for an in/out night. Hotel needs a redoing."

"Good property the great amenities and service"

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"I was improperly charged for a room that I didn't use. Terrible service from Novotel and Expedia together. I do not recomend them."

"Place is clean , safe area , walking distance to shops "

"The hotel truly exceeded all my expectations. The quality of the facilities, the service, and the excellent breakfast were outstanding."

"Friendly staff very helpful. Breakfast is OK."

"Nice place "

"I was really surprised the property is only 4 years old as some things seemed much older (Shampoo dispenser etc) Pool area was nice but unfortunately it was to cold to use 2 of the 3 front desk personnel couldn’t speak any English but could harass me about having a second room key which is needed if you want to charge computers while in the city"

"Friendly staff. Great value."

"El baño demasiado pequeño, el internet era pésimo, nunca pude trabajar, me cambié a tiempo de hotel"

"Serviría que si ya ponen tetera o cafetera incluyeran sobres de café o te"

"hotel nuovo ma con alcune lacune tipo la Pulizia degli ambienti, colazione molto scarna e palestra priva di attrezzi e acqua per gli ospiti"