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"Not happy , room smell "

"Everything was good, only the car park instruction was very unclear."

"Breakfast was good, staff friendly & professional. Good leisure facilities. Bar peices very reasonable. Superior Room tired, needs some TLC. No pillow protectors !! "

"The staff were very helpful & informative. The breakfast buffet could have more items however it was still decent. For breakfast, we were offered vegetarian sausages seperately as the buffet did not have any vegetarian sausages. That was very thoughtful of the staff. The room had everything we required, a hairdryer, a fridge (requested earlier), a fan & were able to adjust the heating in the room. The spa facilities were nice & clean."

"Nice hotel in heart of Birmingham. Close To nice restaurants, sites, etc. Room wasn’t ready as we arrived early so upgraded to a lovely 6th floor suite. All was very nice, comfortable bed, extras in the room. Only complaint was WiFi was weak. "

"Really good standard of cleanliness, cosy and very quiet room but the outstanding feature was how lovely,helpful and friendly the staff were. Close to New street railway station and Bullring for shopping. I would certainly recommend it"

"Room great, breakfast small room for tbe number of people, general queing for coffee etc"

"Clean and lovely! Kind staff Lovely breakfast! Lots to do! Amazing"

"Parking was very limited. We found one very tight space after driving around. £15 .00 was expected though. Breakfast was below average. DO NOT TRY THE SCRAMBLED EGG.. It tastes nothing like egg, just powdery and dry (made from powdered egg?). The rest was okay if you don't need a fry up (no other form of egg on offer anaemic sausage). Our rooms were very basic. I travel a lot. £330.00 for two rooms for a night... Not great. "

"Clean and friendly. Good location"

"Excellent welcoming staff… Bank holiday cava on arrival! Bar and restaurant staff good. Room very clean .. few issues with slowish lift but patience is a virtue…"

"Staff really nice no towels in room, rooms clos with heating on. No TV in room you expect paying 60 pounds for a double room there would be a TV for that price I could of booked the Premier inn. Its says on there website site they have a bar but the bar does not have alcohol, a can of coke is 3 pounds its 125 in the shops over all a.rip off"

"The hotel was clean an spacious. Close to the center of Town. I brought a few things to the attention of house keeping and they were rectified. Bed was softer than i would normally like, but the room was a good size and quiet. The breakfast was very good with plenty of choice. I would stay again. As would the friends I was with. "

"The room was immaculate and decent. Location wise it super accessible to the city centre There’s good street parking at the weekend. If you’re staying in the weekday you may need to find a car park. "

"Ok"

"Yes the only criticism was on the 15/4/26 in the restaurant they were pretty busy but the service was very slow which was a shame as it was our 48th wedding anniversary. The food was amazing but only having a main meal and dessert in 2 hours was not really acceptable. "

"Really surprised, better than expected, free room upgrade, lovely staff, clean tidy rooms, can't ask for more for the price. Definitely booking again"

"Lovely x will be back x "