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"Can’t contact"

"Quite expensive for a room that seemed to be a bit neglected by cleaning staff. The whirlpool seemed to bemissed entirely by housekeeping."

"Lovely stay at the Genting and concierge were amazing, great facilities"

"The staffs are friendly. The rooms are clean and tidy."

"Lovely hotel in a great part of the city. Lots of places to eat nearby and a few decent coffee shops. Everything was clean and the restoration shows the heritage but not the age of the hotel. Lovely, airy rooms and beautiful - very clean - bathrooms. Well designed and nicely furnished. Really appreciated the double sinks in our bathroom! Only downside for me is- the bed was a tad too firm for my liking."

"What an amazing hotel the events manager was the best I have ever met and I’ve worked in hospitality 15 years u made my best mates wedding a dream and if we can pinch u for down in Torbay lol we would"

"Good location. Quiet. Comfortable beds and rooms well equipped. However, room and communal spaces were tired and dirty. Building work was taking place with no prior warning on booking. Breakfast in restaurant was slow and food was served cold."

"Clean room. Close to city centre. Chambermaid did a good job cleaning the room."

"Great location..quite quiet"