"The washroom was badly clogged and unusable for a proper shower. The room telephone was not working, making it impossible to contact reception from the room. Despite these basic failures, the response from the staff—particularly at the reception—was unhelpful and dismissive.
We were two guests but were initially given only one access card, and even a request for a second card became unnecessarily difficult. I had to personally go down to the reception to raise the concerns because the room...
"The washroom was badly clogged and unusable for a proper shower. The room telephone was not working, making it impossible to contact reception from the room. Despite these basic failures, the response from the staff—particularly at the reception—was unhelpful and dismissive.
We were two guests but were initially given only one access card, and even a request for a second card became unnecessarily difficult. I had to personally go down to the reception to raise the concerns because the room...
purush