Luxury Hotels in Worcestershire from AED 247

"Room was clean yet a touch tired. No aircon so we asked for a fan and this was happily supplied. Loved the welcome pack for our pooch Pool nice, surroundings a little tired, could do with a good spruce up. Friendly staff and fab location for the tour of abberleys cycle racing."

"Room was so dirty, spiderwebs coming from the lights. Carpets were filthy so were the walls. Lamp looked like it was covered in sick, shower had dirt and mould in it. Bathroom mirror was filthy. Hair over back of the toilet and in the bath."

"There is no doubt the grounds and historic parts of the hotel are beautiful but was expecting a higher quality of service and food / drinks . The waiting staff in bar and restaurant whilst lovely and friendly just not experienced or customer focused. .We dined in the restaurant and food was v mediocre . We had ordered a bottle of white wine to have during dinner and it eventually arrived after we had finished dessert despite asking for it . When it did arrive it was warm and no ice bucket again e had to chase and ask for ice twice . Breakfast similar experience junior waiting staff who don't really understand quality service. We had to wait for tea and then just got one cup poured and didn't get any opportunity for more or a pot .Service charge for dinner was added which we thought was cheeky bearing in mind the lack of service. They need a more senior front of house or restaurant manager . The new modern extension on lilac / purple is so outdated and seating not that comfortable. this area could be made much nicer needs a refurb."

"Excellent check in and very helpful staff throughout. Breakfast food was hot, unlike our previous hotel. Parking excellent."

"Room was okay, would be better if a bigger tv and a mirror over the desk/ dressing table. Breakfast was poor, all tables were being used, only 1 person clearing tables, food was not replenished when empty. Bought out 6 croissants when the restaurant was full. Topped the milk up by only 2 pints from a 4 pint container - why not put all of it in. Kept running out of cutlery. Americano coffee from the machine was cold. Food quality was poor - could not eat the cooked offering."

"Noisy with kids racing around and getting in the lifts and going g up snd down constantly, also noisy late at night !!!!"

"Good quality breakfast with amazing staff. "

"Always a lovely place to stay. Food is wonderful and beds are really comfortable. The rooms are well appointed, it’s quiet and wonderful views."

"I used the hotel for an overnight trip for Cheltenham races. It was good for a one night stay, a pool, comfortable. Evening meal on site and a good breakfast with helpful staff."