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"The check-in counter is one of the smallest that I have seen among all the five-star hotels that I have been to. The staff could have easily directed some group check-ins and executive level customers to the executive lounge. The daily cleaning staff and the turn-down service staff are two different teams based on the staff self report. However, it seems that the daily cleaning staff also does the evening turn-down service except for the first day. The room cleaning service and turn-down...

"因為冷天中央暖氣，房間又不能開空調，又沒有窗…很焗…廁所又有臭味…最後要換過另一間房..稍為好少少"

"Happy stay ;-)."

"住宿乾淨，職員服務到位"

"The hotel elevator is too small, and there's only one. The waiting time for the elevator is quite long."

"The hotel is new as it just open for business this year. However the up keeps seems to be a bit behind may be because there are buses and buses of tourist occupying the hotel during my stay. The staffs are great and extremely friendly. The rooms are comfortable. Breakfast is abundance but again there are lots of people during breakfast time. Location is excellent. I would recommend this hotel at Altay."

"Staff was friendly and helpful"

"Excellent. Thanks. Very Kind service. Good location"

"おしゃれな中庭と可愛いネコ、シンプルな部屋。 地下鉄の駅が近く、空港や中心街に行くのにすごく便利な場所でした。また、汗血馬が見れる施設やその周辺の大きな公園などがオススメです。 近くに朝市もありました。 レストランやコンビニも沢山あります。 かわいいネコが出迎えてくれます。"

"Clean rooms, convenient location, friendly staff"