تقييم موثَّق
4/10 سيّئ
Charles
20 أكتوبر 2026
We stayed three nights. They did not make up our room or change towels after the first night. We complained when we returned Saturday evening and were given towels by the front desk clerk (it was too late for maid service), but we were blamed for the problem. The clerk said we had clothes on the bed WHICH WE DID NOT, but they still didn't change towels. They said we didn't notify them that we wanted our room serviced by putting out a door tag requesting it. The only door tag for our room was one stating not to disturb, WHICH WASN'T ON THE DOOR. Sunday morning, we told the day clerk what happened and he again placed the blame on us using the same reasons. I demanded our room be cleaned, bed changed and new towels given. He said it will happen, but I wasn't convinced. Fortunately, our room was serviced that Sunday. But such atrocious actions by the clerks made our stay less than what we had hoped. Also, the noise in the breakfast room was excessive. I must note that nowhere in our reservation were we required to request room servicing and were not told to do so at check-in. In fact, we even saw the maid and told her we were leaving Saturday morning. But we found out she didn't speak English well. A supervisor, we encountered Sunday morning, promised our room would be serviced. He was most polite of all the staff. We stayed at hotels each night of our three-week vacation. This hotel was the worst and we will never stay there again. There are other choices in the area.
أقام 3 ليالٍ في شهر أكتوبر عام 2026