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"Found the hotel to be very relaxed with a pleasant atmosphere. All staff were friendly and helpful. The room was impeccably clean and of a good size. The bathroom was as new and again lovely and clean. Appreciated the kettle and the limited supply of teabags and coffee. Had to ask reception for milk but that was no problem and they were happy to provide a little jug of milk. The location was pretty central with the shopping centre very close by. Loved our short stay here and would highly recommend. Thank you!"

" All good"

"Clean room, historic building"

"What a fabulous, family-run hotel, in a brilliant location. I had a great few days skiing and using the spa. The food was excellent and the room very comfortable, but the highlight was the personal approach of the amazing team, led by Christina, who made sure to know her guests and understand their needs perfectly. There's so much to do and you're made incredibly warmly welcome. Look forward to trying the Michelin-starred restaurant on my next visit!"

"Very clean room, lovely staff, ski-in/ski-out."

"Firstly, the hotel itself is exceptionally well designed. The layout, the interiors, the artwork, the pools and lounges, and the overall attention to detail are genuinely impressive. Every element feels thoughtful and beautifully executed, creating a really special atmosphere. When we arrived, we received a fantastic welcome. The reception team greeted us warmly with a glass of sparkling wine, collected our luggage from the car, brought everything to our room, and even took our ski equipment down to the ski room — something we’ve never experienced before. It immediately set the tone for a wonderful stay. On our first evening, the service was again outstanding. Your staff were incredibly attentive, and they introduced you to us as the owner. When you kindly came over to our table, I confess I didn’t fully realise who you were in that moment, and I’m a little disappointed in myself — had I known, I would have loved to speak with you properly. From a customer-service perspective, what you’ve created here is extremely impressive, and I would have enjoyed telling you that in person. I run a software business in London, and I would be extremely happy if my customers’ experience was anything close to what we have experienced here. A few members of your team I would like to give special mention to are Anna at reception; our waitress, whose name I regret I didn’t catch but who I believe is Slovakian; the Greek barman; and the gentleman who I assume is the restaurant or front-of-hou"

"Lovely hotel!!! Amazing staff and food and the spa and pools are exceptional!! We will be back! "

"Room was large and clean. Great dinner after a day of skiing"

"Reception great - helpful as soon as we arrived Dinner good and advice on Innsbruck activities plus free bus rides to from hotel location "