Krystal Palace Douala

Property class: 4.5

Choose dates to view prices

At Krystal Palace Douala, you can look forward to free airport pick-up, a free daily manager's reception, and 2 coffee shops/cafes. Indulge in a manicure/pedicure, a body wrap, and a body scrub at Spa Krystal, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free WiFi in public areas is available to all guests, along with 2 bars and a gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Restaurant
  • Air conditioning
The current price is AED 803
AED 983 total
includes taxes & fees
26 Oct - 27 Oct

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premium Double Room, 1 Queen Bed

Room

Premium Double Room, 1 Queen Bed

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Room

Luxury Double Room

  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Room

Premium Double Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

A modern hotel room with a large bed, a bedside table with a lamp, a chair, and a small table.

Standard Double Room

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Room

Executive Double Room

  • Harbor view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Room

Junior Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Douala is home to Krystal Palace Douala. La Nouvelle Liberte and Cathedral of Saints Peter and Paul are local landmarks, and travelers looking to shop may want to visit Eko Market and Douala Grand Mall. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex.
Map
Boulevard de la Liberté, Douala, Région du Littoral

What's nearby

  • Eko Market
    11 min walk - 0.9 km
  • La Nouvelle Liberte
    17 min walk - 1.4 km
  • Cathedral of Saints Peter and Paul
    2 min drive - 1.7 km
  • Port of Douala
    4 min drive - 3.1 km
  • Douala Grand Mall
    7 min drive - 7.3 km

Getting around

  • Douala (DLA-Douala Intl.)
    20 min drive

Restaurants

  • Saga africa
    11 min walk
  • La Reine
    11 min walk
  • La Kora Restaurant
    2 min walk
  • Café De France
    8 min walk
  • kadjidja
    13 min walk

About this property

Krystal Palace Douala

  • Luxury hotel
  • Free airport pick-up, a free daily manager's reception, and 2 coffee shops/cafes are just a few of the amenities provided at Krystal Palace Douala. Treat yourself to a manicure/pedicure, a body wrap, or a body scrub at Spa Krystal, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities such as 2 bars and a gym.
  • You'll also enjoy perks such as:
    • An outdoor pool
    • Free self parking
    • Buffet breakfast (surcharge), coffee/tea in the lobby, and a gift shop
    • Concierge services, luggage storage, and a TV in the lobby
  • Room features
  • All 237 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
  • Extra amenities include:
    • Bathrooms with bidets and free toiletries
    • 52-inch TVs with satellite channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

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The price is AED 400
AED 505 total
includes taxes & fees
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Frequently asked questions

Does Krystal Palace Douala have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM–8:30 PM.

How much does it cost to stay at Krystal Palace Douala?

As of 23 October 2026, prices found for a 1-night stay for 2 adults at Krystal Palace Douala on 26 October 2026 start from AED 803, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Palace Douala pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Krystal Palace Douala?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Krystal Palace Douala?

Check-out is at noon.

Does Krystal Palace Douala provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel that runs on request.

Where is Krystal Palace Douala located?

Situated in Douala, this luxury hotel is within a 15-minute walk of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Espace Doual'art are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Palace Douala Reviews

8.4

Very Good

8.0

Cleanliness

8.0

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 27 reviews
Rating 8 - Good. 5 out of 27 reviews
Rating 6 - Okay. 2 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 2 out of 27 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very helpful staff, I will definitely stay again on my visit
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay very comfortable
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Excellent hotel with wonderful staff

The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information. I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I noticed a few things that need attention. 1. The carpet in the hallway leading to.my room a few stains. Maybe bleach. 2. The ceiling was wet at a few spots. Maybe leaks coming from the top. 3. The elevator takes a
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Big Mirage

Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Everything
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une valeur sûre

Très belle expérience au Krystal Palace. Chambre spacieuse, propre, bien équipée, avec une jolie vue sur la piscine. Le service est irréprochable, le personnel attentionné, et le petit déjeuner reste généreux jusqu’à la fin du service. Mention spéciale pour le service du matin et du soir, les serveurs et cuisiniers sont formidables. J'ai jamais aussi bien mangé dans un hôtel, c'était riche et varié, je reviendrai !
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Staff & service
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Verified review

2/10 Terrible

Stayed 1 night in Sep 2023