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"We were thrilled with this hotel from our arrival. We were met at the door by an amazing employee, who helped us with our luggage, helped us get checked in, brought our luggage to our room quickly, and was such a pleasure. The rooms are clean and very spacious, but you can tell that the hotel is older. The "stand-up" shower was very small, but there was shower capability in the tub that worked for my husband. The breakfast was nice, but very "English", which limited choices for Americans. All said, we were comfortable and enjoyed our stay, and would stay there again."

"Staff were super friendly and helpful. The spa was wonderful. We had an amazing massage. We walked to the cathedral. Take the tour. Found out so much about the history of this beautiful place. A few more plugins and lights in the hotel room would have been helpful. It was a beautiful room but a bit dark. "

"nice area, friendly staff, very clean hotel"

"Booking this holiday with Expedia turned out costly for us, we booked this hotel as it was dog friendly but when we arrived and they saw our dog they was you haven’t booked a dog but there was nowhere to prebook on the Expedia site. We didn’t mind paying £15 per night for dog but they also charged us £20 per night for having to change our room "

"There was an issue at the hotel where the sprinkler system was activated due to a fellow guest. The staff handled if very well in the circumstances. Recommend staying here and we will be staying again. Five star service…"

"Very comfortable beds and clean "

"Great location for coach and rail stations"

"No toilet brushes in rooms. Club facilities excellent although changing room showers are a little run down. Breakfast sausages - fabulous! Will surely return next year."

"Small but comfortable room Ideal location "