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The General Palmer Hotel

4.0 star property
This upscale Durango hotel blends Victorian-era elegance with today's necessities, putting travelers steps away from the Tourism Office and downtown attractions.

Choose dates to view prices

The General Palmer Hotel in downtown Durango offers a blend of history and convenience. Guests enjoy continental breakfast, in-room WiFi, and relaxation on the terrace or in the library. Its central location and attentive staff make exploring the area effortless.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is AED 755
AED 920 total
includes taxes & fees
2 Jun - 3 Jun

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Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 12:30 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 20 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 75.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The General Palmer Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The General Palmer Hotel?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at The General Palmer Hotel on 2 June 2026 start from AED 755, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at The General Palmer Hotel?

Check-in start time: 4:00 PM; Check-in end time: 12:30 AM. Late check-in is available during limited hours.

What time is check-out at The General Palmer Hotel?

Check-out is at 11 AM. Late check-out is available for USD 75.00 (subject to availability).

Where is The General Palmer Hotel located?

Located in Historic Downtown Durango, this historic hotel is within a 5-minute walk of Durango and Silverton Narrow Gauge Railroad, Durango Area Tourism Office, and Animas River Trail. Durango Arts Center and Animas River are also within 15 minutes. Durango Narrow Gauge Railroad Station is only a 2-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 722 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 56 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, historic gem, very nice and clean!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and historic and very beautiful! Convenient to everything.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Ernestine

Liked: Cleanliness, amenities, property conditions & facilities
Room very clean & staff very friendly
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Yael

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel and room..Very friendly and accommodating staff, perfect location!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service, amenities
Staff very friendly clean environment
Stayed 1 night in Feb 2026
Verified

8/10 Good

Sonya

Liked: Cleanliness, staff & service, amenities
Courteous staff, clean room
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location, and very clean.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities
Lovely place, very well situated, the staff is super friendly and the old vibe to the hotel is really nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Nice old hotel with pleasant staff and clean facilities .
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nikka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I loved our stay here. The room was cozy and cute. We loved our robes after our nice hot showers. The staff was extraordinary. We loved the coffee bar in the lobby as well as the fresh baked chocolate chip cookies. The location couldn't be beat. Everything we needed was within walking distance. We would definitely book here again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The General Palmer Hotel is a special historic hotel. Beautiful and comfortable in all areas. A few things that would make this hotel excellent would be in-room coffee, complimentary water bottles in room, and more or brighter lighting in the rooms. There was not a smart tv in the room but for us it was a minor issue. Beds were very comfortable and the decor matched the feel of the historic hotel.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful historic charm, clean room, friendly staff, good breakfast.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The stay was great because of the convience to the train ride. In addition, the clean room, amenities, and staff were great too! Thank you for a wonderful stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Staff was Helpful and the hotel is beautiful Close to everything downtown
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ariagna

Liked: Cleanliness, property conditions & facilities
Pretty nice hotel , right in the beggining of the main st and behind the railroad . Very pretty , staff is pleasant
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and location to all attractions were great.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful clean friendly service!! Can not wait to stay again!!!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
Good service. Nice. Quiet. Good breakfast. Beautiful vintage hotel.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and historic hotel, wonderfully authentic but perfectly modern
Stayed 1 night in Sep 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent. We were disappointed in the generic breakfast. At an historical place, we expected something different but it was exactly the same as any Hampton Inn or Best Western. The room was clean and the bed was comfortable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities
Staff was very nice and the room was really nice. Breakfast was a little disappointing but otherwise it was a great experience.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was great; easy, free, plenty of room. The staff was amazing - friendly, helpful, and knowledgeable. The rooms were clean and comfortable - the bed was amazing! Free coffee and cookies all the time. Overall, a great place.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Staff was 100% welcoming, and accommodating! The rooms are vintage and comfortable Perfect location for walking around downtown
Stayed 2 nights in Oct 2025