"Just finished a week at the Viceroy Los Cabos, as a family of 4 with 2 kids, travelling with friends.
The staff were amazing. Shout out especially to the breakfast staff at Casera Restaurant, and our concierges Victoria and Marianne. The cleaning staff and pool staff were also excellent.
Rooms:
Rooms were 10/10. Extremely spacious. Cleaning staff were so good and extremely attentive. Gorgeous views. We had a suite with a giant patio and it was amazing.
Food:
Food was excellent. Quality was so good. We did the meal plan, so we did not have to worry about it and it was the best decision. Service at the restaurants, however, was not as good. We found if you got a reservation by 6-6:30pm, you were okay, but any later you seemed to be caught in the dinner rush and heavy delays. Service at a few of the restaurants including Awacate and Nido were particularly slow, and often a few mistakes with the orders. Nido especially, the night we went, took almost 2 hours to get our sushi.
Pools:
This really needed improvement. There were only 2 pool areas, and quite small. Only 1 jacuzzi, which was in the lower area and quite a far walk from the upper pool. Pools were also above ground, so it made it easier to be splashed just from regular swimming, and area as a whole was NOT kid friendly at all. We were shushing our kids the whole trip, which meant they couldn't let loose, even when we stuck to the Family Pool. Kid's Club was small and wasn't free."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
