"We were surprised at how much we liked this hotel, having feared it might be a bit too “hip” for people over sixty. Upon arrival, we were immediately greeted by JP. His sincere and gracious welcome set our fears at ease, and he happily explained how to check in, use the iPad in the room to control the lights, AC, shades, etc. We were early, but he allowed us to check in early, which was wonderful. When my husband’s CPAP machine could not reach the outlet nearest the bed, JP went out of his way to find us an extension cord. Other staff members. Kiffy, Isabelle, Victoria and Alexandra, were similarly welcoming, friendly and helpful. I have traveled a great deal, and this hotel had the nicest, friendliest staff I’ve ever encountered.
Yes, the room was extremely small, but we followed another reviewer’s advice and made the bed up with the pillows against the window. This allows both people to get in and out of bed without climbing over the other one. Some reviewers had mentioned they didn’t like the glass doors around the toilet and shower. They are completely opaque and you cannot see through them, so we did not find this to be a problem at all. Breakfast was delicious and you can pay à la carte rather than pay for a full buffet. (I did find it disappointing that the hotel only offered English breakfast tea for black tea, and not Irish breakfast tea!) The hotel music was initially much louder than we prefer, but was turned down the next day. We highly recommend CitizenM!"