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"Everything was great only thing I will say is the guy that checks the pool at night did have a slight attitude because we were a little behind on time when the pool was closing we literally just didn’t know what time it was. Also there were stains on the cushions on the couch I also realized we were sneezing a lot in the room first thought were it must have been a dog in there. So I think maintenance should do better cleaning the rooms my allergies were through the roof. Besides that everything...

"Junior, the hotel clerk that checked us in was very welcoming. Jenny the gift shop hostess was super kind and helpful. The location was near Broadway and the rooms were comfortable and well serviced. Definitely a 5 star experience 😀"

"Plan to pay the resort fee"

"Stayed here to see the Harry Potter play and it is close enough to walk to. Great location. Time square almost right there. Clean and friendly. They lock the front entrance at midnight and you need a room key to get in or be buzzed in by the front desk, also need a room key to access the hotel rooms in the elevator before selecting the floor, which are both nice security features for those worried about that. Would stay again."

"Una ubicación excelente cerca de Times Square y otros atractivos..los hoteles Riu se destacan por su calidad"

"La habitación es muy pequeña no caben dos maletas grandes en el piso, la vista valió la pena y tambiéna ubicación del hotel ya que está muy cerca del time square y hay muchos lugares para comer local. No había cafetera como se menciono al momento de reservar la habitación y el airea condicionado no enfría lo suficiente lo cual es a considerar si vienes en pleno verano y hace mucho calor, también al momento en el que alguien sale de la habitación el aire acondicionado se apaga y debes volver a...

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"Excellent basic hotel with a great coffee and deli shop."

"Really nice view of the city..clean room."

"When we arrived we were met by loud machines and dusty tarp taking up half the lobby. Apparently renovations were being done. My guests and I were never notified prior to arrival work was being done in the hotel. No consideration was made for patrons, gym was out of order and they made a make shift bar and dining area that wasn't available until 5pm. I picked this particular hotel based on amenities and NYC views; we only got views! No compensation was offered for the inconvenience of...

"Location was great"

"Very busy and noisy hotel. Small rooms. The added construction noise from the work being done to the hotel did not help."

"Love the staff ,they're very kind and welcoming. Nice people. The hotel was as promoted,no hidden fees or whatnot. Very clean. I will return."

"A smelly room, a mandatory $50 fee, and no answer from the front desk when I called. Definitely not the experience I expected."

"Excellent location !"

"Amazing staff amazing people"

"If you want the industrial hotel experience this is the one for you. Room with sloped concrete floors, shower low flow waterhead and no room to set down your toiletry bag. Hot water was luke warm not alderan hot. Next door they are busy dismantling another building so garbage trucks were running until midnight and picked it back up around 6am. Not much in the way of amenities. On a positive note, very affordable and conveniently located. If you just need a bed and poor nights sleep this is...

"There is a secret resort fee that they charge when you arrive."