Search Cottages in East Side

I would recommend this place to anyone visiting New York! Staff were wonderful, rooms were great (ac worked great and was cold, they were SUPER clean and all the things we needed, beds were actually SUPER comfy), area is relatively quiet but very close and central to all the great places. 10/10

Outstanding location and service

The room was large and clean and quiet. we slept so well.

Staying in NYC because of wife's illness and need to develop a treatment plan...several weekly visits. Stayed at the Plaza Athenae, The Surrey, and The Lowell. The Lowell was the best mostly because of their customer first attitude and competence...many good, small hotels in the city but the one that delivers the best experience wins every time!

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

Miki Santiago and the whole team were terrific- thank you.

The Four Seasons NYC was absolutely amazing! The room was huge and fabulous, and the service was over the top! The location was within walking distance to Central Park, Times Square, and the Macy’s Thanksgiving Day parade. My family of 4 had a wonderful time!

For the price point & location, this property is great despite small rooms & showers.

very nice and accommodating, in house laundry and bar

Very spacious room, fantastic Keihl samples (replaced everyday), great linens and lots of towels, mints by bed, the works. Elevator operator a nice touch of class in this day and age. Only downside was lack of convenient local places to get bottle of soda morning or night (the hotel charges $8.00 in room bar…are they really maximizing profits at that ridiculous price?). Otherwise, great experience from an experienced luxury customer.

Great location and facility

Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.

This is the best hotel we’ve been to. I am so glad I found this property. The beds and pillows are comfortable. The room is clean and spacious. No wait on elevators. The location is the best. It’s close to grand central terminal and other places so it’s very convenient for people exploring the city. They have the friendliest staff. The breakfast is a good variety. They have different options for kids and adults. The food is delicious. This is going to be our go to hotel every time we need to...

Excellent staff, very polite, accommodating and welcoming. Its minutes walk away from Times Square. Everything is near by. I love staying here. Always my go to hotel. Thanks

The only problem I had was the staff complained when I brought Dunkin Donuts coffee from across the street into the lobby. I’m sorry but when I’m spending $4,000 for a trip I feel like I can get my coffee from anywhere I please They kept saying no outside food or drink

Mohammed and the gentleman at the front desk were accommodating, thoughtful and extremely professional. I was celebrating my 50th birthday nearby, and the balloons arrived early. They held 50 helium balloons until I was ready to leave for my party set up. I am so glad that I chose this hotel. I recommend it highly