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"Nice"

"Staff were all very super helpful and friendly. Claire made our stay very special, her kindness and attention to customer service was the best I have experienced in a very long time anywhere. A great place to stay for a short break, clean rooms, comfortable beds, unlimited breakfast. Good value for money, 15 min walk to bus services from road behind hotel to station and shopping centre. I would definitely stay here again."

"A Perfect Anniversary Getaway! We just returned from a wonderful stay here to celebrate our anniversary, and it couldn't have been more perfect. From the moment we arrived, the staff was incredibly friendly and welcoming, making us feel special right away. The entire hotel was spotlessly clean and beautifully maintained throughout our stay. A few highlights from our trip: -The Food: We had a fantastic dinner celebrating our special occasion—the meal was absolutely delicious and the service was...

"We would have rated the Castle excellent if we had slept better, but having a room on the busy main road made that difficult…we could imagine that another back room was much quieter. But the atmosphere was nice and both dinner and breakfast freshly cooked and well-presented were all enjoyable."

"Lovely hotel within walking distance of Brandshatch circuit. A big shout out to Sam who decorated the room for my partners birthday. Also thank you to the staff for upgrading us. We had an enjoyable stay and will be returning on our next visit to Brandshatch Circuit."

"The place is cool, spacious and on point. Staff were very friendly and helpful. I can recommend it any day …."

"great food, drinks and staff attention to detail. could only drop marks slightly as a lift was out of service. An excellent stay with great amenities"

"Really cosy, quaint room a stone's throw from the station, and surprisingly quiet despite the World Cup going on across the road. Even though I arrived and left outside staff hours, checking in and out was smooth thanks to clear instructions emailed in advance and the good, old-fashioned room keys instead of cards. They even provided a fan to survive the last of the heatwave. Highly recommend!"

"This was not a good stay. I walked into the bar and it was full of people swearing and shouting. I felt uncomfortable asking for my room booking. The hotel is damaged, carpet worn through, rooms were not clean, damaged furniture, stained pillows and duvet, shower was mouldy, there are signs saying if you eat your own food in the room you are fined and signs saying if you are caught with drugs you are thrown out. I did not feel safe, the back door was left ajar so anyone can walk in. I took many...

"Great staff"

"lovely room and helpful staff"

"No restaurant available as per the description and photos - I had planned to eat dinner after Check In but couldn't. Breakfast was in the reception area and not very comfortable. On check in, I was asked what time I wanted my 'full English' - not ideal being held to a time. Full English didn't have standard bacon - it was non pork Turkish bacon which I should have been told about. I only ate half the breakfast, and I was only offered the cooked breakfast (with some fruit and toast). Bed...

"Excellent stay great rooms, helpful friendly staff helped with check in and even loaned us a laundry basket to move our charitable donations we are traveling with. They validate parking for the Walnuts shopping center car park."

"Staff were very friendly and food was fine. Bedroom in need of an update and stair carpet does not give a good impression at all."

"I think the hotel is very good and the staff are very helpful and professional. The room was very comfortable and I felt very relaxed after my stay."

"Too many rules stuck everywhere in the property. The lady that attended to us was impolite over the phone. Properrty difficult to locate. Need for signposts on the roads close to property."