"I rarely leave negative reviews, but after spending $350 for one night, I feel other guests should know about our experience.
We encountered numerous issues:
* The TV did not work
* The electric bug zappers didn’t work, missing its battery cover
* A chocolate bar wrapper was found behind the bed from a previous guest
* A dirty cleaning rag was left in the bathroom
* The bathroom exhaust vent was noticeably dirty
* The shower leaked onto the bathroom floor
* The toiletry bottle pumps in the shower did not work, had to remove the lids and pour the contents out manually
* On the morning of departure, the shower water was too cold to use
* The “water view” room had a significantly obstructed view due to a dirt mound and hillside
* There was very little privacy, as people walked directly in front of the room, forcing us to keep the curtains closed
* The swimming pool was too cold to comfortably enjoy
* While speaking with another guest staying in the main building, they mentioned they could clearly hear guests in the room below them
What was most disappointing, however, was not the condition of the room itself, but the lack of follow-through afterward.
To their credit, the Manager reached out after our stay, apologized, acknowledged the issues, and offered a complimentary future stay. I declined and requested a refund instead, as I had no desire to return. There was no further follow up from her. The quality and service simply didn’t justify the price charged."
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