Find Family Hotels in El Cardonal

"Hot tub didn’t work….which was extra and initially had no hot water."

"Clean room, nice pool, good breakfast, AC works well, great location on the beach and nice staff. They place is quite dated though. No mini-fridge, poor wifi, poor hot water."

"Yes"

"Firstly, I rarely review any business good or bad, but Hotel Palmas de Cortez was simply appalling. When checking in, the woman at the front desk would only cut us one key card for the room for 3 people. She said come back tomorrow if you want more. She was incredibly rude. When we got to the room, it was a dump. We had a Presidential suite and it was anything but! It was so run down and disgusting we went back to the front desk and asked for another room. We were subsequently shown room that was covered in more dust, had dead insects on the window sills, stunk of mold and didn't look as if it had been cleaned in months! We eventually stayed in the original room as we had no choice. We went out and bought cleaning products from the local supermarket and cleaned the room ourselves to where it was livable. Housekeeping only made the bed and folded the used towels. I deliberately left dust on one of the sofa arms to see if housekeeping would wipe it off during the 6 nights we were there - it was not! The overall hotel is tired and desperately in need of a facelift and someone who cares about the property. The restaurants on site were terrible however the staff at least were pleasant and helpful. The pool bar doesn't serve food - you have to get takeout! The gym was disgracefully filthy - couldn't use it! We've stayed at many properties in Mexico, some good, some bad, but nothing like this! The website portrays the hotel as something entirely different to reality. Stay away!"

"Clean and well appointed room. Most are upstairs I believe. The balcony had a lovely view of the sea. Fridge, microwave, tv wifi, a couple chairs and a lovely bathroom. At a reasonable price. An easy walk to the beach. Our two small dogs enjoyed, too. And The restaurant and food were great. A definite win. "

"The room was marginal. the sheets felt like sandpaper and the bed was as hard as the floor. There was no water pressure in the shower, the hot water was hit or miss and if it was a hit you had about 5 minutes of it. The towels were in very poor shape and looked like they hadn’t been replaced in years. The bath mats and mats in the bedroom were mismatched in the condition of rags. The lights browned out constantly. There is no TV in the room- fine except there is also no WiFi. The high speed WiFi is a farce. WiFi was available at the restaurant if you wanted to do anything you had to walk down there- it was in no such way high speed as advertised. The hot tub they do not keep hot. I was told to turn it on 3 times before you want to get in it, well an hour later still wasn’t even warm. They advertise all of these activities, they fail to mention 80% of them are not in town and they will charge you several hundred dollars for transport, it’s false advertising that they show them all on their site with no such warning. The activity director didn’t even know they had bikes for use so we spent several hundred dollars to rent some across the street. Their snorkel, SUP boards and kite launch was really run down, old and not taken care of at all. The kite launch has no support, the air compressor is broken. Food was marginal and it was a crap shoot what you got for a drink depending on who made it. We did mention the above to staff, owner Tim wouldn’t even make eye contact with us. "