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Matinloc Island Resort

4.5 star property
Luxury resort with 2 outdoor pools and a full-service spa

Choose dates to view prices

Photo gallery for Matinloc Island Resort

2 outdoor pools
Balcony view
Mountain Villa (Sea view) | In-room safe, laptop workspace, blackout drapes, free WiFi
Family Suite, Terrace, Partial Sea View | Balcony view
Aerial view
Matinloc Island Resort offers a true escape with crystal-clear waters and a powdery sand beach. Enjoy a massage on the private shore or take in views from two outdoor pools. The helpful staff enhances your stay, while activities like kayaking, snorkeling, and canoeing await.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Hot Tub
  • Gym
  • Room service
  • Pool
The current price is AED 1,073
AED 1,327 total
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Mountain Villa With Forest View

In-room safe, laptop workspace, blackout drapes, free WiFi

Mountain Villa With Forest View

  • Sleeps 2

View all photos for Mountain Villa With Sea View

In-room safe, laptop workspace, blackout drapes, free WiFi

Mountain Villa With Sea View

  • Sleeps 2

View all photos for Beach Villa (Sea view)

Beach Villa (Sea view) | In-room safe, laptop workspace, blackout drapes, free WiFi

Beach Villa (Sea view)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
Designer toiletries
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, Garden View

In-room safe, laptop workspace, blackout drapes, free WiFi

Family Suite, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
Bathrobes
Designer toiletries
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, Terrace, Partial Sea View

In-room safe, laptop workspace, blackout drapes, free WiFi

Family Suite, Terrace, Partial Sea View

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
Bathrobes
Designer toiletries
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Junior Suite (Garden View)

Junior Suite (Garden View) | In-room safe, laptop workspace, blackout drapes, free WiFi

Junior Suite (Garden View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
Designer toiletries
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Villa (Family, Sea view)

In-room safe, laptop workspace, blackout drapes, free WiFi

Mountain Villa (Family, Sea view)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
Bathrobes
Designer toiletries
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Mountain Villa (Forest view)

In-room safe, laptop workspace, blackout drapes, free WiFi

Mountain Villa (Forest view)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
Designer toiletries
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Mountain Villa (Sea view)

Mountain Villa (Sea view) | In-room safe, laptop workspace, blackout drapes, free WiFi

Mountain Villa (Sea view)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
Designer toiletries
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Signature Suite (Sea View)

In-room safe, laptop workspace, blackout drapes, free WiFi

Signature Suite (Sea View)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
Designer toiletries
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Partial Sea View

In-room safe, laptop workspace, blackout drapes, free WiFi

Suite, Terrace, Partial Sea View

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Bathrobes
Designer toiletries
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for VIP Villa (Sea View)

In-room safe, laptop workspace, blackout drapes, free WiFi

VIP Villa (Sea View)

Highlights

Separate sitting area
Air conditioning
LED TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
Bathrobes
Designer toiletries
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Beach Villas(Sea View)

Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer

Beach Villas(Sea View)

  • Sleeps 2

View all photos for Family Mountain Villas (Sea View)

In-room safe, laptop workspace, blackout drapes, free WiFi

Family Mountain Villas (Sea View)

  • Sleeps 4

View all photos for VIP Villas(Sea View)

In-room safe, laptop workspace, blackout drapes, free WiFi

VIP Villas(Sea View)

  • Sleeps 2

View all photos for Junior Suites(Garden View)

In-room safe, laptop workspace, blackout drapes, free WiFi

Junior Suites(Garden View)

  • Sleeps 2

View all photos for Family Junior Suite(Garden View)

In-room safe, laptop workspace, blackout drapes, free WiFi

Family Junior Suite(Garden View)

  • Sleeps 4

View all photos for Terrace Suite(Partial Sea View)

In-room safe, laptop workspace, blackout drapes, free WiFi

Terrace Suite(Partial Sea View)

  • Sleeps 2

View all photos for Family Terrace Suites(Partial Sea View)

In-room safe, laptop workspace, blackout drapes, free WiFi

Family Terrace Suites(Partial Sea View)

  • Sleeps 4

View all photos for Signature Suite(Sea View)

In-room safe, laptop workspace, blackout drapes, free WiFi

Signature Suite(Sea View)

  • Sleeps 2

About the neighborhood

Map
Matinloc Island, El Nido, Mimaropa, 5313

Getting around

  • El Nido (ENI) - 23 min drive

Restaurants

  • El Nido Happy Hour
  • Miniloc Beach Bar
  • Beach Bar, Pangulasian Island
  • Vellago
  • Amianan, Pangulasian Island

About this property

Matinloc Island Resort

Luxury family-friendly resort near El Nido Main Beach
Free full breakfast, free airport pick-up, and a terrace are just a few of the amenities provided at Matinloc Island Resort. With a private beach, beach massages, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a massage at the onsite spa. The on-site international cuisine restaurant, La Playa, offers breakfast, lunch, and dinner. Enjoy the gym, as well as activities like kayaking, boat tours, and rowing/canoeing. In addition to an arcade/game room and a library, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • A front-desk safe, beach towels, and beach umbrellas
  • Massage treatment rooms, luggage storage, and concierge services
  • A porter/bellhop, tour/ticket assistance, and a computer station
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Matinloc Island Resort boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • LED TVs with cable channels
  • Separate sitting areas, highchairs, and ceiling fans

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  • Free airport shuttle
9.6 out of 10, Exceptional, 226 reviews
The price is AED 1,858
AED 2,311 total
includes taxes & fees
27 Nov - 28 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free airport pick-up shuttle from 6:30 AM to 6:00 PM at scheduled times and on request
  • Airport shuttle available during limited hours

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FreeD/N(BuffetDec24-Jan5)
  • La Playa

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Boat tours
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Rowing/canoeing
  • Snorkeling

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting
  • Children's games
  • Children's toys
  • High chair
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Terrace

Full-service spa

  • Hot tub
  • In-room massages
  • Outdoor treatment areas
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Locally-owned and organized tours and activities
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guest must arrange land transport to El Nido if traveling from Puerto Puerto Princesa. Please note that it takes approximately 6 hours. No boat transfers are available after 5:30 PM from El Nido Town to Matinloc Resort, as per Coast Guard Policy. Additional charges may apply for transfers outside of scheduled hours.
For security purposes, no other boats, except Matinloc Resort boats, will be allowed to enter the resort.
This property offers roundtrip boat transfers from El Nido Beach Hotel to Matinloc Resort. Guests must contact the property 48 hours prior to arrival. Boat schedule: Departure from El Nido Beach Hotel to Matinloc Resort: 8 AM, 11:30 AM, 2:30 PM, 5 PM; Departure from Matinloc Resort to El Nido Beach Hotel: 5:30 AM, 9:30 AM, 1 PM.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for PHP 6500.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: PHP 6500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Matinloc Resort El Nido
Matinloc Resort
Matinloc El Nido
Matinloc
Matinloc Resort
Matinloc Island Resort Resort
Matinloc Island Resort El Nido
Matinloc Island Resort Resort El Nido

Frequently asked questions

Does Matinloc Island Resort have a pool?

Yes, this property has 2 outdoor pools.

Is Matinloc Island Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Matinloc Island Resort?

This property doesn't offer parking.

What time is check-in at Matinloc Island Resort?

Check-in start time: 3 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Matinloc Island Resort?

Check-out is at noon.

Does Matinloc Island Resort provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel that runs 6:30 AM–6:00 PM on request.

Where is Matinloc Island Resort located?

This El Nido resort is on the beach, steps from Seven Commando Beach, and within 6 mi (10 km) of El Nido Main Beach and Payong-Payong Beach. Corong Corong Beach and Caalan Beach are also within 6 mi (10 km).

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Matinloc Island Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 162 out of 277 reviews
Rating 8 - Good. 68 out of 277 reviews
Rating 6 - Okay. 21 out of 277 reviews
Rating 4 - Poor. 17 out of 277 reviews
Rating 2 - Terrible. 9 out of 277 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very welcoming, helpful, kind, and very polite. Room was very clean, big, well accommodated. We enjoyed our stay. Can’t wait to go back again next year. -Irene & Daniel
Stayed 2 nights in Oct 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need and more will be taken care of! From transportation from the airport to excursions and activities included. The staff are always extremely friendly and helpful, they made my first trip to the Philippines and El Nido the best experience possible I'll definitely be making my way back here to stay longer.
Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay with great view and friendly staff

Peaceful and quiet stay. relaxing ang chill. the place is great to stay, excellent views. We were even upgraded to beach villa. staff are friendly and helpful. restaurant has a variety of international and local cuisines. Tried tasty grouper shashimi straight from the sea. they have a cage for live fish and we just pick the one we need. would definitely come back. wifi is 250MBPS in a very remote area. so I was also able to do some work.
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice island resort stay in El Nido

Great views and very attentive staff. We had a Swedish massage and it was amazing. Maybe the food options can be improved. We did kayak tour to the a deserted beach and it was beautiful.
Stayed 2 nights in Nov 2024

10/10 Excellent

VIOLETA

Liked: Cleanliness, staff & service, property conditions & facilities
Secluded, private resort, luxurious rooms just feet from the ocean, beach faces east for gorgeous sunrises
Stayed 5 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and highly recommend. Only complaint is the cost to goto town and there are lots of bugs so expect some bug bites. Staff are so friendly!
Stayed 3 nights in Jul 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing, beautiful, good food. Very comfortable. Away from everything!
Stayed 8 nights in Jul 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect dreamy stay on a semi private resort to have a couple of days in addition to a longer stay in El Nido (in the mai island). Wouldn't suggest to spend your whole holiday there
Stayed 2 nights in May 2024

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like a lot the beach and the position, the care and attention by the working team and the excursions to the nearby islands that I believe it is a must should you are getting there from far away. The restaurant is a bit expensive compare to shore ones (but it is also an island and logistic cost) and the excursions are a bit expensive but they were private ones and we really had a good time and enjoyed them all.
Stayed 8 nights in Oct 2024

10/10 Excellent

Niole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. If you want a true getaway from it all this place is it. Not much to do but sit at the beach, swim in the ocean, or in the two pools. Wish there were more dining options on site, but the smoothies and juices were excellent!
Stayed 4 nights in Mar 2024

2/10 Terrible

Paola

Disliked: Amenities, property conditions & facilities
No activities offered, paid for a room with a terrace and got a horrible one instead, old, looks dirty, employees don’t speak good English, food not recommended. Rip off for price I paid, over priced, rooms not as described! Not happy with my stay at all!
Stayed 1 night in Mar 2025

10/10 Excellent

Hermilo Elepano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a mistake booking this hotel. I thought it was Miniloc. But, I was pleasantly surprised and extremely happy with the customer service and persistent attention to details. Russel was super helpful. John was extremely cautious and careful in handling senior citizens during the lagoon tour. EJ was so pleasant during the welcome tour. Most of all, Mr James trained and managed his staff well. I will definitely be back with more guests. Highly recommend
Stayed 3 nights in Feb 2025

8/10 Good

Marryjane

Liked: Cleanliness, staff & service, amenities
We have limited meal options. No beef meal was available when we stayed due to limited/no supply following a big event. Otherwise, we have an excellent stat. Everyone was friendly and accommodating, especially David Austria, who went above and beyond to ensure we were comfortable. The GM, James, was very personable. The scenery is to die for! Very quiet and serene.
Stayed 2 nights in May 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
An incredible resort but unfortunately paid for 2 Signature Suites and one was completely different than the other. Not sure how a tree house room is considered a suite and paid the same price for the other room which was 2 times bigger.
Stayed 3 nights in Apr 2024

8/10 Good

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Matinloc and staff for a wonderful experience! Special shout-out to Wilmer for making our private tour memorable. He’s also an excellent photographer! Your experience will definitely depend on your style of travel. If you’re looking for a relaxed/quiet trip, this hotel will fit well in your itinerary. If you’re looking to party and enjoy the nightlife, I would suggest a different hotel in located in El Nido itself. The only con is there’s no alcohol (subjective) and their food menu since it’s very limited, but then again, you’re in the middle of nowhere.
Stayed 2 nights in Mar 2023

4/10 Poor

Fernando

Liked: Cleanliness, staff & service
Disliked: Amenities
Too expensive for this property. If you don’t have a tour day you don’t have nothing to do there. No hiking places, you can’t go out of property, no entertainment. The tours are more expensive than other places. Oh! I forgot! They don’t serve any alcohol beverage and when you are there you don’t have any options to buy because there are nothing around. The staff are really nice people. For us this property is overrated.
Stayed 3 nights in Jan 2023

10/10 Excellent

RORESTE D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great look from Matinloc

Despite the fact that they don’t serve alcohol in this resort, we had a great time. We did mange to score some beers in town and brought a few bottles in our checked bags. The general manager of the resort even offered to open our bottle of champagne for dinner. The place was breathtaking and supplemented by their warm and hospitable staff. Take advantage of their great breakfast service- lots of choices, and served till 10. I would absolutely recommend to take the tour/s they offer. Unlike the tours in town, their’s are personalized. They size you up and provide all the gear you need, a catered lunch and a super guide named Wilner. He took great pictures of us and our group. They offer great massages after a long day of island hopping. Christopher bent over backwards to help us with our transfer from the airport with our delayed flight. Overall, it was worth every penny. Is there anything that needs improvement? We weren’t wow’ed by their dinner selection, specially from an upscale resort. Nevertheless, my wife and I had a wonderful time here and we look forward to taking our kids next time.
Big Lagoon
Snake Island
Stayed 4 nights in Feb 2024

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
secluded, very quiet
Stayed 3 nights in May 2025

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service
The property is "ok." Rooms were decent and bed was comfy. A/C worked well but the temperature in February was very nice that you really didn't need it. Food was pretty decent but you do have to pay for it (except for breakfast). Overall, I had a relaxing time but I think I will try another island resort property.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Private island resort . Expect that complete privacy. We stayed 7/6 nights. We were so relaxed sleeping became our routine and we loved it!
Stayed 5 nights in Mar 2025

8/10 Good

Ronald Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Food options could be more wide. Breakfast can have more Filipino pastries or sweets.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect hideaway made for special moments
Stayed 6 nights in Feb 2025

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
disappointed that we were not able to meet the minimums for an outing. I strongly suggest adding beer and wine to the restaurant menu.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ricardo geronimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and relaxing!
Stayed 5 nights in Feb 2025

2/10 Terrible

Pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY HORRIBLE

Horrible overall from the moment of the airport arrival. They messed up the airport shuttle and pick up. We arrived at 2:15pm I’m travelling with my 72 year old mother. We were told by the manager we could order and eat even if the kitchen was closed. They took our order an hour later they told us what we ordered was not available. We had to beg for food. Another hour in we got the wrong order. The next day we book the tour which is at least 5 times pricier than the same tour booked in town since we wanted convenience. The boat broke down and we got stuck in the middle of the bay after being given the wrong information of what’s included and wrong start time. They said 9 am at 8:10 they called that we were late. I asked for no kayak as my mom can’t do kayak we were assured no kayak. I had to then explain to the tour operator as they didn’t send any notes. Then the cherry on the Sunday we both got very aggressive good poisoning. Plead with the owners to give us meds and water or rehydration which took a while. Owner didn’t want to take accountability and his peace offering was to wave one of the buffet charges. I had to complain to the department of tourism to get all meal fees removed. Overall room condition is dated. Resort doesn’t have hot water. Wifi sucks. There’s a dirty water discharge by the dock in the harbour in the morning. This place should be inspected by the health department and the environmental agency and shut down!
Stayed 3 nights in Jan 2025