Find Historic Hotels in El Paso, TX

"It was clean but the fridge didn’t work"

"Clean room"

"Good breakfast, rooms not clean"

"Not enough towels, toilet paper and no hair dryer. For what I paid it wasn’t worth it but had no other choice since all the others were booked. Waited an hour for the room to be ready. No Kleenex either. The beds were comfortable but had to be careful they wouldn’t slide off the board. It could use some upgrading."

"Nara from the front desk was amazingly helpful , nice and adorable. Thank you "

"Yes"

"We booked early for the bts concert. They did NOT cancel our room. They did NOT try to modify our rates to get more money. Just running a quality motel and not trying to screw people over to make more money from patrons that already booked business with them. Will definitely stay here again and again."

"One of the comforters was broken"

"This was a very frustrating stay and not what I expected from a Hilton property. Our bathroom sink was leaking continuously underneath the vanity, to the point where we had to use towels and a bucket to catch the water for the entire stay. This made the bathroom difficult to use and felt unsanitary. This is a basic maintenance issue that should have been resolved before assigning the room. While the front desk staff were polite and provided towels and a bucket, the problem itself was never fixed, and we were not offered a room change as the hotel was fully booked. As a result, we had to deal with this inconvenience the entire time. I appreciate the staff’s effort, but this significantly impacted our stay. I would expect a hotel to either provide a functional room or offer a reasonable alternative. Given the circumstances, I believe a partial refund or compensation is appropriate and would expect management to address this."