"Despite we had booked and prepaid Family rooms (3), they ended assigning us only 2 Family rooms and the other one was a regular King beed room. One of the family rooms had the air conditioning broken so they moved us to another king bed room. One of these king bed rooms was also assigned to another guest who tried to enter the room late in the night.
After talking to the person on the front desk the following morning they said management will contact us. 6 days have passed and no one has...
"Despite we had booked and prepaid Family rooms (3), they ended assigning us only 2 Family rooms and the other one was a regular King beed room. One of the family rooms had the air conditioning broken so they moved us to another king bed room. One of these king bed rooms was also assigned to another guest who tried to enter the room late in the night.
After talking to the person on the front desk the following morning they said management will contact us. 6 days have passed and no one has...
Carlos