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"Dated"

"The hotel is lovely and clean, the staff are very friendly and nothing is too much for them. The hotel is a bit dated. The towel rail is never switched on, but it didn’t ruin the stay. The food is excellent and not too expensive. I would definitely stay again. "

"bedding and towels all very clean but the room it’s self needed a deep clean, dust everywhere, if you moved the bed the dust was thick, hadn’t been cleaned properly in a very long time. It’s as if they had taken loads of bookings and opened parts of the hotel that perhaps weren’t used on a regular basis"

"Very nice hotel"

"Excelled as always. Everything about Crabwall Manor is the best. Fantastic grounds, stunning rooms and attentive staff from the reception to the bar staff to housekeeping. Warm welcome on checking in at reception, passed the keys to room 47 and although it doesn’t really have a ‘view’ the enclosed courtyard was nicely presented. The room was vast with enough space to provide the 2 high back chairs without feeling crowded. Bathroom was huge……(only wish was it had a freestanding bath!!!!) and again nicely decorated. Had drinks and evening meal in the bar, food was as great as was the staff who couldn’t do enough. Peaceful nights sleep with little to no noise from surrounding rooms. 4th visit now and I’m feeling that will soon increase given just how great every stay has become."

"Must have been given a room that dogs have stayed in as my eyes were itching within an hour of settling in to the room followed by sneezing fits. Woke up the next day, more sneezing and completely bunged up. My wife also mentioned she could smell urine in the room so wasn’t the most comfortable of stays. The room looked like it had just been redecorated and bathroom refurbed so no complaints there. Just think any hotel accommodating dogs need to consider customers who have allergies to pets to ensure they are given a pet free room. "

"Not the greatest place I have stayed in, had a room that faced onto the main road and barely had any sleep both nights.... rooms are very dated and in need of an urgent upgrade. I left the door hanger on asking for room to be serviced but on my return I found that the cleaner had just folded up wet and dirty towels and put them back on the radiator. There are no facilities to get food here at the hotel and the bar was not open at any time during our visit. Not faciliated for people with mobility issues either. "

"Breakfast was good although late with my wifes Breakfast "

"We have stayed numerous times, but unfortunately they seem to be on a downward slope of decline. Rooms are tired, make up mirror was chipped badly and the handle came off the shower wooden floors scratched really bad. Ordered room service and was asked to pay for it there and then which made me feel as if we were going to do a runner I’m not pay!! Check in at 3pm and only had one member of staff on and was not happy and welcoming at all. She needs to go on a customer service course. We had to wait 20 minutes to check in!! Not really sure if we will return. "