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"Good"

"The room was very basic — no safe, fridge, telephone, kettle, or even a cup — but clean, with thick, crisp towels provided. It was also quite spacious for a twin room. The standout feature was its exceptional cleanliness; both the room and bathroom were spotless, exceeding even 5-star hotel standards, which was particularly reassuring for someone with OCD. However, housekeeping missed some cigarette stubs left by previous guests in the window sill. The stubs are still there. The bed, while firm, offered great lumbar support and caused no backache during a week-long stay, contrary to some complaints about it being too hard. The in-house coffee lived up to the rave reviews — strong and enjoyable. During an autumn stay, the room’s ventilation became a trade-off: opening the windows allowed fresh air in but also brought street noise. The double-glazed windows provide silence when closed, but I chose fresh air over quiet. If you are bothered by the noise, prepare ear plugs. It can get really noisy when the windows are open. Lastly, the hotel was very responsive to messages via the Hotels.com app, which added to the positive experience. Overall, despite the lack of amenities, the cleanliness, space, and service made it a place worth returning to. Note: Prepare your booking number sent in an email from the hotel for self-check-in. I couldn't figure out what it was until I got in using other information. Else, prepare to stand outside the door and struggle. "

"Very nice & competent staff, convenient location, clean and comfortable room. Not high end but more than enough for an overnight stay"

"We really enjoyed our stay. The room was nice and had everything we needed. The 2 ladies were very helpful and answered all of our questions. Thanks for making us feel comfortable."

"Great staff"

"The view to the valley was amazing! Although there was road work in front of hotel, we found it very entertaining to have a cocktail or coffee on the balcony and observe! The sauna was a fantastic way to wrap up the days of exploring. It was an easy, invigorating walk to great food options. The only reason we gave a lower score per staff is that it’s essentially a digital check in, although initially we communicated with a remote real person and that was fine. The breakfast staff and cleaning staff were very friendly and efficient. "

"This property is very convenient to the Bernina. The staff was friendly. Nice property for an overnight to take the Bernina. "

"This hotel is a little bit out of the way from Chur centre but the free transport card given to us by the staff brought everything within easy distance."

"Very friendly staff when we checked in late at the restaurant. Room was very clean and had a big, beautiful wall of glass in front of the bed with a great view of the mountain."