Find hotels near Ensemble Artisanal, Marrakech from AED 409

"We are three women in our 20s who stayed here for four nights. The staff was very very welcoming and respectful. They even served tea and pastries when we checked in and gave us an itinerary for Marrakesh. Although we had a lot of problems from check in to check out. We has problems with our shuttle to the hotel. The driver wasn‘t there and all of a sudden there were two drivers there at the airport. When we tried communicating with the hotel about it over the phone. They just hung up on us. Then when we checked in our room wasn‘t clean. For example the floor was very dirty and sticky. The drain in the shower was broken and we had hairs and stains on the bed sheets. We complained and the staff immediately apologised and said that we can change the room. The new room was fine although the toilet was shaking and felt like it would just fall over if you stand up too fast… And the lights and water weren‘t working for two hours one evening. The breakfast was just not what we imagined. It seemed unhygienic. There was a sick cat throwing up next to our table but the staff didn’t do anything about it. We never came for breakfast again after that morning. At Check Out therer were some mistakes with the bill and they almost overcharged us. So check your bill! Overall we felt safe because the reception is there 24/7 and they were very nice. MAYBE you can’t come to Marrakesh with european hygienic standards and expect the same as in spain and I don‘t mean it in a negative way"

"Breakfast was fresh abundant."

"Totally recommend this riad! The staff were exceptional in all aspects. Ahamed (super tall guy with great english) was the best of the best and I felt like I was his family visiting him. The property is freaking gorgeous. The food and drinks and snacks were fabulous. I just can’t say enough good things. "

"Beautiful Road in an excellent location in Jemma el-fna. The staff was welcoming, courteous and very helpful. "

"The hotel is very beautiful with absolutely stunning gardens – the grounds really make a big impression and create a wonderful atmosphere. The food is very good and the staff is polite and friendly. However, you need to be very careful with room location. Rooms not facing the garden are very noisy, which can significantly affect the stay. Communication by email is also quite poor – we never received replies to some of our emails, including one regarding flowers that were delivered to the hotel and were unfortunately of very poor quality. Overall, we have mixed feelings. On one hand, it is a wonderful and impressive hotel, especially because of the gardens. On the other hand, small issues like noise and lack of email communication negatively affect the overall experience. We would still recommend the hotel, but strongly advise choosing a garden-facing room and confirming important requests in advance."

"Excelente ubicación, la habitación es muy bonita y espaciosa, el Riad es muy bonito y refleja mucho la arquitectura del lugar, el desayuno muy bueno y además suficiente, de muy buen sabor. El staff excelente, nos apoyaron con un tour y además con guías sobre cómo recorrer la ciudad así como reservas, muy recomendado."

"Very helpful."

"It is a fabulous hotel. We loved every minute of our stay. The staff are amazing… literally everyone! Front desk staff brilliant, restaurant amazing, bar staff amazing and cocktails fantastic. Shout out to Mohammed at the resort which we loved. Cooking school is a must. Restaurant was the best meal we had. Only let down is the roof top terrace! Terrible service there and dreadful drinks. Hotel put it right on our return to their main bar. We will definitely be back. "

"Great stay! Free upgrade to a suite! Plenty of choice at breakfast. Huge pools. Area is very walkable into the Medina there are taxis out the front waiting of you do need one. I would stay here again! "