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"Great quiet room / lovely accommodating staff / super close to train station x "

"The location was so central. Right in the centre of London. Close to everything theatres shops and the best restaurants. The hotel is basic ie no windows and small rooms but hey I never go to London to sit in a hotel room. The bed was comfortable and the shower/ toilet was spotless and efficient. Loved the place and will be back again"

"The hotel is super convenient when flying in and out of Heathrow as it’s within terminal 4 and you an easily get from/to terminal 2 or 3 taking the underground. Not sure about terminal 5 as I wasn’t flying out of that terminal. There was a nice breakfast buffet and the room was perfectly fine. It’s not fancy, but there are other more expensive hotel options but I found this worked well for the very short time we were at the hotel. "

"Overall, very nice stay and good value. The reception staff are very accommodating and kind. Breakfast was a bit busy due to the Easter weekend. Rooms were very clean and well-equipped. "

"Our family needed a refresh, there were stains on the carpet and curtains, the bathroom also needed a fresh lick of paint. Additionally there was a smell in the room, not sure if it was the carpet or air con. The staff were very friendly and helpful, the location of the hotel was great, "

"Happy with everything. thank you"

"Arrived in our room and were immediately disappointed with the quality of the accommodation, the wood furniture was worn and chipped in some places and had a metal screw pointing outwards to keep a cupboard closed, which could have caught someone’s leg. We asked to change the room which the helpful receptionist did, which was slightly better and whilst the furniture was still tired and worn, at least it was safe enough. On a positive note, the view from the room we chose was great overlooking the impressive Tower Bridge. We had a lovely dinner in the hotel’s Vicinity restaurant on the first night and the staff were very friendly. We used the lovely cocktail bar on the first floor a couple of times , staff were very friendly and helpful and would definitely recommend a visit there for a night cap . Overall, the hotel had a lot of good features including the views over the impressive Tower Bridge, however, the worn and tired bedrooms that we were in, was not in keeping with what a major hotel in this landmark location should be . "

"Quality breakfast for London. House keeping could have been better. "

"The location is good"