"I will start with acknowledging that this place isn’t for everyone. If you want the Ritz Carlton experience, save yourself some trouble by not booking here. If you want a laid back stay with fantastic people, great location, and delicious included breakfast, this is the place for you!
The staff here were all absolutely amazing! Every person we spoke with was friendly, helpful, and accommodating. I can’t say enough good things about them!
Location in downtown Charlotte Amalie was perfect for us also! It was such a great base for our expeditions, easy to get to the taxi and safari taxi pickup area, walking distance to shopping, restaurants, the fort, and more. Couldn’t have been a better location for us. Also I did see some reviews stating the area the hotel is in is bad, but we completely disagreed.. we didn’t once feel unsafe, the neighborhood people were all very nice, the store right by it was fantastic with great owners, and we ended up hanging out with a lot of the neighborhood guys with my husband and our teenage son playing dominos with them until midnight one night lol!
We did see some bugs in the room, but that’s largely unavoidable in that type of climate. It wasn’t by any means infested, but there were some. We also did experience our air conditioner having some issues on the last night, and it did drop some water on one of the beds, but it wasn’t a major inconvenience for us.
Overall absolutely fantastic, and we will definitely be staying there again next time!"
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