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"Good"

"This place is made great by the smiling, warm staff! Absolutely everyone was gracious and went out of their way to be welcoming, helpul and kind - truly! A particular shout out to the friendly wait staff at the restaurants, the fabulous (stop you in the hallway to ask if you need more towels) housekeepers and the always helpful and interested front desk. Place is pretty spotless and I loved the palm-like trees --feels like a tropical resort Italian style. Thank you to everyone at the Abano Grand Hotel!"

"This property falls far short of luxury standards—it's more like a dated motel than a 5-star hotel. I suspect it may have been upscale 50 years ago, but there has clearly been no meaningful maintenance or renovation since then. The overall condition is very run-down. Towels had visible holes, the pillow felt like a solid brick, and the bathrobe was in such poor shape that it was off-putting just to look at. The room had no functional temperature control, forcing us to open the windows for any airflow—which unfortunately let in a lot of cigarette smoke from outside, making the space stuffy and unpleasant. Other issues included: A very old, heavily stained couch in the room full of holes. Stained breakfast tablecloths. Outdated physical keys (not electronic key cards) for both the room and the safe—something that feels like a basic necessity in modern hospitality, not a luxury perk. We booked for two nights but checked out after just one. The uncomfortable bedding (especially the rock-hard pillow), unbearable heat, and constant smoke made sleep impossible. Unfortunately, the hotel refused to refund the second night. Overall, this was a disappointing and frankly sad experience for what was presented as a luxury stay."