"This was by far one of the most disgusting and unacceptable hotel experiences I have ever had, and I will NEVER stay at another Sonesta ES Suites Laguna Hills Irvine Spectrum again.The worst part was what we found while checking the room before leaving. I was traveling with my mother and my two daughters. My mom thought one of my daughters had left behind a bottle of hair product under the bed. Instead, she reached under there and grabbed an OPENED and USED bottle of lubricant left by a previous guest. Absolutely revolting. No family should ever experience something that disgusting. God only knows where it had been before my mother unknowingly touched it with her bare hands. It made us physically sick.The problems started the moment we arrived after an exhausting 8-hour drive. The front desk employee barely acknowledged us and seemed far more interested in loudly socializing with other employees than helping guests. When we finally got to our room, the key wasn’t even programmed correctly, forcing us to go back downstairs.The room smelled like sewage or as if someone had just used the bathroom moments before we walked in. The toilet paper rolls were already half used, making it obvious the room had not been properly cleaned or sanitized. We also requested towels and were completely ignored.We travel often, and this was easily the filthiest and most unprofessional hotel experience we’ve ever had. I will absolutely never return and will make sure to warn others not to stay here"