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"We've stayed at the Greenbank multiple times over the past couple of years so I feel like I can give a fair review of a typical experience. The staff are an absolute highlight: always friendly, polite and professional, from the desk staff to the restaurant staff to the cleaners. Nothing is too much trouble. The rooms are generously sized and equipped with everything you might need for a standard stay, plus a few nice extras. I particularly appreciate the wonderful smelling toiletries provided, the big, fluffy towels and the decent selection of teas and coffees. The mini fridge is a nice touch, and my partner appreciates the coffee machine. The bed is comfy and noise from neighbours/corridors is never too intrusive. Plenty of storage space is provided, as well as hangers. The water runs hot and the shower is powerful, what's not to love. The included breakfast is outstanding. Again, nothing is too much trouble, reasonable requests are accommodated, service is efficient without you feeling rushed and the view is fantastic. The food is great quality too, with locally sourced ingredients where possible, cooked to order. My only slight complaint is that a little more attention could be given to room cleanliness; things like toothpaste splashes up the walls, hairs left in the shower and visible dust on fixtures over multiple visits aren't a deal-breaker, but don't fit in with the otherwise outstanding experience I've had at this hotel. Would definitely recommend overall. "

"Didn’t use the bar facilities "

"The pool was excellent, the staff were great and the room was perfect for us. Will definitely consider going there again."

"Me and my fiance stayed here for our anniversary and we loved it! The spa was amazing 10/10 but the only detail to note is that spa is separate and you have to pay a fee of £50 per person which would be worth it - we actually got 2 hour slots for free as the main pool steam room and sauna were out of use so we was super happy we got the spa for free, staff were really helpful and polite, breakfast was good and it was included in our stay. The only problem was a few stains on the sofa and chair in our room and wet carpet near the balcony but other than that we was really happy with the whole stay "

"It was hot , and the lunch was one hour late, and it was lovely."

"We received an unexpected upgrade to a suite as it was my husbands birthday. The staff were polite and welcoming, nothing was too much to ask. "

"Very nice coastal views from our room. Friendly and efficient staff."

"We had a great time for a week there. Very relaxing time and the staff were always very kind and friendly. The rooms were a little bit old fashioned but I keeping with the friendly atmosphere "

"Darren at reception was really lovely, the lady who served us breakfast in the morning was very lovely and accommodating. The hotel dog ran up to us barking as we were leaving, which was a bit alarming. The bedroom was simple and clean. Unfortunately the hotel has an awful smell, even in the bedrooms, like damp or mouldy carpets. A bee was in our room, luckily my husband was able to get it out. I appreciate it is an old historic building, but a deep clean and refresh of the carpets might help."