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"Excellent and helpful staff"

"This hotel was excellent. The location was within walking distance to Forbidden City. Conveniently located to a lot of shopping- lots of local food near by. It had an excellent buffet style breakfast with many local and American options. Was extremely affordable. We had breakfast there everyday of our stay. The staff was super friendly and many spoke English. The only thing which isn’t a deal breaker- the bathroom tub and toilet were a little dated but the rest of the room was excellent and beds were very comfy. "

"Since my phone wasn’t compatible with WeChat or Alipay, I faced some challenges during my stay in China. Thankfully, the staff were incredibly helpful. Ella went out of her way to assist me—she walked with me to the food pickup spot, used her own phone, and helped retrieve a delivery ordered by my daughter, who was staying at Tsinghua University. On another occasion, when my daughter’s WeChat account ran out of funds, Harry Sun helped us withdraw cash from the hotel ATM and reload the account. He also arranged our trip to the Great Wall of China, booking a car and giving us great tips—like leaving early to avoid traffic and returning by early afternoon. The restaurant staff were also very friendly and welcoming."