Search Guest Houses in Felixkirk

"The hotel was lovely "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Outstanding! From the cleanliness, to the ambience, the food, the staff, the bed, the shower ….. I’m REALLY fussy and complain a lot! This is most possibly one of the nicest, informal places I’ve ever stayed at. "

"Yes welcoming for dogs. Had a poolside suite. Only things i would say are the pillows are very hard and the bed linen could be softer. I say this because is expensive to stay. Also had to pay for a cappuccino at breakfast and i think when you pay this money you shouldnt need too"

"All the staff we spoke to were really friendly and helpful, the 2 ladies who cleaned our room were lovely and the room was immaculate"

"Great room, lovely pub with decent food and friendly staff. Excellent location for sightseeing. "

"Very handy for the town centre. Great food. "

"Good stay overall. What i would say is dont expect it to look like the pictures we was but when we got there looked like a block of flats. Breakfast wasnt the best tbh very little on offer very basic but it was included with our stay. For the price you cant go wrong as nesr york its double the price. "

"Good service "