Search Cottages in Ferny Hills

"Clean room"

"Room is big but old especially the toilet. No complimentary water for entry room. Location is decent, walkable 10mins to main street. Parking ample space. All tap leaking water slowly even when fully closed, the tap and the bathtub. Then even the toilet bowl was leaking water so it couldn't be flushed anymore. Made a complaint to front desk and they shifted us to a new upgraded room and mentioned waiver on carpark. Had to repack and upgraded room was pretty much the same except higher floor and the toilet seems newer. However instead of bathtub, it is now a shower only. Shower water temperature fluctuates greatly. Next day front desk said no carpark waiver and had to check with multiple people to verify our issues. They asked questions like what issue we faced and what time we changed our room. Information like these could be easily found within their system like when key card was issued. In the end it was eventually waived but it was toned and worded in a way that they did a one time special exemption for us and we should be grateful. Horrible experience and if it was such a big deal, don't offer such things in the first place. "

"My children loved it "

"I was only there for 4 hrs but the shower was great the beds were nice and my view was phenomenal My only complaint, there's some missing signage trying to walk to it from the airport. But they must know this because there is a very handy YouTube video you can watch on how to get there"

"Nice and tidy, close to shops"

"did not go to breakfast "

"Convenient location."

"Everything was perfect. Air conditioning worked very well. Facilities are excellent. Staff helpful and friendly. Hotel is very luxurious."

"Staff were amazing right from the Valet parking to having my luggage taken to the room. Then loading my luggage into the car when it was time to go. The bed was beautiful to sleep in , breakfasts were lovey and staff are very attentive. "