We reserved and paid for the condo in March 2022 for 12 days in July 2022 through VRBO. Three days before our arrival in Flagstaff we got a text stating that VRBO could only guarantee a nine day stay. My wife called the number in the text and the woman she talked to had such a thick accent that neither one of us could understand a word she said. When we arrived at the resort, we were told by the Wyndham people that the reservation was in our name however it listed a different address and phone number that wasn't ours. As a result, the folks at Wyndham were unable to contact us before we arrived to ensure that a tri-level condo would work for us. We were also told that we would probably have to move twice because we couldn't have the same condo for the entire 12 days. The listing photo is very misleading. We thought we were renting a single-story condo (pictured), instead, we were booked into a tri-level condo, which meant that we were constantly going up and down stairs. The activity building was a great place for kids and there were plenty of activities for our granddaughter. The folks with Wyndham were very kind and apologized for the misinformation. They worked with us and we were able to stay in a single condo, though we had to cut our vacation short by three days. We are still waiting for a refund for the unused days. Not sure if we will trust VRBO in the future or give the organization a positive recommendation.