It's a shame! Yes, my overall reaction to this place. This place very nice, but it could be gorgeous, it has so much potential. It is very obvious that the owners of this B&B do not have their hearts into running the place. My first impression was when we were dropped off by the taxi at the front door and were greeted by a note that said to call for service. Not a problem except no one answered the phone after a couple attempts. So, we decided to walk around the place and found someone who did not speak english that eventually let us in. This person ended up waking their maid, who does speak english, followed by us having to listen to them argue with each other about her being awoken. Turns out the maid was arguing with the owner, who then kept telling us that she was crazy. Ok, not a problem, we got checked into our rooms, which were very nice and spacious. The house reminded us of the one in the Sound of Music for some reason, big open area with the grand stairway leading to the rooms above. The grounds are beautiful but need some serious maintenance. Then came the evening. We had our three daughters (age 19-22) in a separate room that was closed off with their own separate bathroom. Well, during the evening, someone walked into the area to turn off the light in the bathroom. As they left the room, they slammed the door waking everyone. The girls were nervous, and we checked to see if all were ok. When we went downstairs for breakfast, we asked the maid what happened, she said the owner was upset because the light was left on. So I guess that gives them the right to enter a locked room???? We let them know that one of the daughters has a vision impairment and has trouble seeing in the dark and needs the light to be left on (nevermind the fact that we paid for the room, and the door was locked!). She said it wouldn't happen again. So, that evening, it did happen again and of course waking up everyone. On top of that we got to listen to the owner argue with their son in the middle of the night (the noise travels well in this place, they should try insulating between rooms), plus the cats in heat outside our window. Needless to say, we did not sleep well there. We felt unsafe and very uncomfortable with all that was going on. And the excuse about the light was bizarre, especially since they left so many other lights on needlessly all night (like, outside our bedroom window). What this place needs is new owners who have a passion to run a great B&B. They have the location, the building and the grounds. It's a short bus ride to the main part of town in a nice neighborhood. Otherwise, we would never stay here again, and definitely would not recommend this place to anyone. The maid was right, they are a bit crazy, but we stuck it out hoping for the best but even after we commented about our feelings directly with them, they seemed like couldn't care less. In my opionion, they should hav at least appologized for the treatment, but clearly that was not forthcoming. I'm wirting this almost a month after our stay, but it has been on my mond ever since. We stayed another week in Italy and the rest of our stay (at other places) were fantastic. But, as my daughters reminded me, I should have paid better attention to the prior reviews before booking here. So, take warning before booking this place.
