Find all hotels by Benchmark in Florida Gulf Coast, FL

"Hotel cleanliness is top notch, as well as the amenities. Breakfast is awesome and plentiful with great options for all. A couple things to be aware of… Parking is not free unless you book through the hotel’s actual website. Also, your room will not be cleaned during your stay unless you inform the front desk the morning before. This was inconvenient for us because we have kids and a couple days passed w/o cleaning. When we addressed the issue with reception we were told that it was basically our fault because we didn’t read the entire pamphlet that was given to us upon check in. But, why doesn’t reception inform you of this important information upon check-in? Regardless, it was still a great stay and we would stay here again… and inform reception in the morning that we’d like our room cleaned the next day ;)"

"Pass on this "

"Rooms are false advertised. Paid extra for a balcony room and received a room they had a railing with no balcony. A lady was trying to get a drink from the cafe in the front area and one of the front desk ladies told her to go to the 7/11 across the street. Went to the beach and was told we could not get enough beach chairs to accommodate our party and were only allowed 2 chairs. We were a party of 9"

"Great beachfront hotel! Perfect for a beach vacation "

"The property just like any resort has lots of things to do and lots of entertainment, however, the property is outdated. The 2 elevators take forever to arrive (be prepared to wait 5-10 min at a time to get on the elevator). Taking the stairs down is always faster. The pools and hot tubs have cloudy water with lots of chlorine. Spending any time in the pool is tough due to the strong smell of chlorine. The rooms are also outdated. Have a super loud HVAC that will not let you sleep at night. The bathroom ceiling tiles rise when the AC unit kicks on, then slam down when the unit turns off. The sliding door to the balcony is hard to open and close due to the rollers not working. Same issue with the closet door. The bathroom has a gym shower and a toilet that barely flushes. Other amenities on the property are also out of date or are old and dirty. Hammocks are torn, day beds have stained pillows and mattresses, lots of trash around from previous guests. "

"TV did not work. I go to call the front desk, only to find the phone doesn't work and it's Saturday of March Madness. I walk down to the front desk and alert them of both issues, and they say they're sending someone up. 30 minutes go by, no one shows up. I go back down and inform them NO ONE has shown up. Finally a maintenance person shows up, spends an hour on it, swaps out the TV, and it still doesn't work. We give up. The next morning, the doorknob on the bathroom door falls off. We check out the next day and their compensation for all this? A $20 discount on the room. This hotel is garbage, avoid at all costs."

"Excellent property, amazing staff super friendly. They let us do an early check in a late check out as well."

"Breakfast was great. Rooms were very clean and comfortable. Only downside was some crazy infestation if flies by the pool area."

"Nice, clean, spacious room. Had a unobstructed view of water and Highway."