"I recently planned a weekend trip to Philadelphia with my family and booked this hotel in good faith. Unfortunately, the experience fell far short of expectations and I feel compelled to share why families, especially those traveling with small children, should look elsewhere.
The immediate surroundings and on-site conditions felt unsafe and unwelcoming, which is not suitable for families with kids who need predictable, kid-friendly environments.
The room did not meet basic standards—dirty bathroom and neglect visible under the bed, which is unacceptable for any guest, particularly families with children who require a hygienic space.
I requested a refund due to the significant discrepancies between what was promised and what we encountered, but this request was denied. After a long drive, we did not even stay the full weekend and left.
There were multiple maintenance and safety concerns around the property, including poor upkeep in common areas and challenges with basic amenities like breakfast"