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"Very attentive staff"

"Perfectly located in downtown area within minutes of walking to shops and restaurants. Friendly staff who are accommodating and go above and beyond. Breakfast options were great too. Being able to reserve a parking spot was a plus since we had a car. "

"location was good, hotel was clean, staff were friendly, and breakfast was more than adequate"

"Overall, I had a great stay at this hotel. The room was clean. The staff were very, very, friendly and helpful. While the hotel room was very clean, the bathrooms are quite outdated. I would recommend some remodeling at some point as it appears that the actual bedrooms may have been remodeled but the bathrooms are still outdated. "

"Beautiful property. Easy parking and drivable to all sites. "

"Great location and the staff were very helpful "

"Bed was not firm and shower water was running outside onto the floor.Overall everything else was outstanding. "

"Wanted to stay in a place other than a cookie cutter hotel and more like one with local charm."

"My cousin & I chose this hotel as a base camp for hiking on Terceira because of its close location to Monte Brasil, the harbour & lots of restaurants. All the staff were very kind, thoughtful & helpful. We were checked in by Fluberto, who gave us good advice for our 1st hike & Lisandra connected us with an amazing taxi driver (Vasco) who was bilingual, and assisted us with our late check out request. We met Jeff, the owner & his lovely dog (Whiskey)- you can tell he has put a lot of thought into the place. The lobby is clean, minimalist, with a nice decor. The elevator runs smoothly, albeit on the smaller side (typical of European hotel elevators though), and the floors are also accessible via stairs. There were a couple of steps up from the entrance to the lobby- not sure if there is an accessible option they can provide (like a ramp). Our room was well decorated- the furniture, the colours, and decor were tasteful. Everything was clean, the bed was firm (maybe too firm for me, but other may enjoy it more). The soaps/shampoos were all local/Azorean products. The tap water is drinkable, but they still provided a bottle and glasses. The room contained a working safe, and plug-points with USB type A and C outlets as well- perfect for travellers from outside EU. The hotel is close to many amenities including pharmacies, shops & restaurants- it is also attached to its own delicious bakery, as well as an American-themed restaurant (busy with locals!). Would stay again!"