"Great staff."

"Unfortunately, my experience at this hotel was disappointing. I had two separate reservations due to a booking issue and requested to remain in the same room, but the front desk employee was unfriendly and unhelpful throughout my stay. On my departure day, I requested a late checkout through the app, but never received a response. At 11 a.m., the same employee came to my room and informed me that my request had been denied, even though the app still showed it as pending. I explained that I had...