"When we arrived it took the host some time to open the gate. We took a taxi as this place is quite far out from modena. When he opened the gate he did not help unload or ask how the journey was etc but was chatting with our taxi driver as we stood obviously waiting to get to our rooms. He then told us the restaurant on site is closed and so was the pool. It was early evening when we arrived. We asked if there is anywhere to get food and he said he would tell us where but then picked up a phone...