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"Turned up to be told the manager was out and wouldn’t be back for half an hour at least, so we couldn’t check in. So had to sit and wait (we were supposed to be getting ready for a wedding). Manager treated us as though we were some sort of nuisance wanting to check in. So after nearly 45 min she arrived and asked for a £200 deposit… this wasn’t mentioned anywhere on the listing. The rooms were dirty (walls, floors and bedding), the tiled floors with missing grout in our bathroom were...

"Great breakfast buffet. Conveniently located too"

"The staff who run the property are very welcoming and happy to help. The property itself is in top class condition and trumps any hotel room. Another highlight is the breakfast, which was included in my rate, which include tea or cafetière coffee, a fruit platter, cereals and a cooked breakfast (e.g. salmon and scrambled eggs on granary bread) with many options available. I would highly recommend a stay here and will come again if I am ever back in Southend."

"The food was lovely Nice bar area and the staff couldn't do enough for you"

"I stay two nights It’s was very good trip And the hotel was very nice and clean I chose family room I thought it’s small But when I opened the room it’s was very big very nice Even they put coffee table with two chairs Even my children have a good space On the Room Plus the hotel smell very very nice All the time if I go there I will choose this hotel Thank you very much for your nicely with us"

"Breakfast and evening meals were fantastic. The staff were brilliant and so helpful. Better fan needed in rooms or AC would be great. If weather became bad. Only terrestrial tv channels. Boring. Sky would be a bonus."

"Breakfast service didn’t start till 9am which was a bit late for our plans. Room was basic but clean"

"Very helpful and accommodating staff."