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"I booked 1 room in Hotel Sonnenhof on 16th February, via Hotels.com, for a stay commencing on 28th May. Hotel sent me a message on 27th May that I was not in Hotel Sonnenhof in Timelkam, but at an apartment in Lenzing, 4.5km further away. No pre-warning was given, no rationale for the change in location, no option to cancel or reduction in rate was offered. I was very upset when I received the message on 27th May (the day before I was due to stay at the hotel). It was really inconvenient to be in a different location from my friend, and required that I drive back and forth from Timelkam to Lenzing multiple times. As I was only informed the day before the stay was due to start, I had no option to cancel and rebook elsewhere as nothing else was available. In addition, the apartment was in a poor location, not of a good quality, and the kitchen crockery was incomplete. The hotel reception was very slow to respond to communication, and only available in the mornings. Do not stay here - very poor service."

"Great hotel. Fantastic breakfast."

"Great location. The property is designed with great taste. We enjoyed the artwork at every turn. We enjoyed the spa facility almost all to ourselves. Nature is everywhere. Very peaceful."

"We had the pleasure of staying at this hotel for 5 days and thoroughly enjoyed the amenities it offered. The breakfast was excellent, and we both highly recommend staying here"

"We had a lovely stay and especially loved the friendliness of the team. Thanks so very much."

"Extraordinary hotel, like staying in a 18 century palace with modern conveniences. Building originally built as monastery in the 8 century. Beautiful lake town, but the hotel alone is worth the trip. All hotel staff were wonderful. Highly recommended."

"The staff was friendly and smiling. The breakfast was tasty and we appreciate that the staff checked regularly if we needed something. A big shopping centre was just a few steps from the hotel including supermarkets. We recommend this hotel without hesitation ❤"

"Ein schönes Hotel, bestehend aus mehreren, miteinander verbundenen Häusern. Im Erdgeschoss befindet sich eine Thermen-Welt, die durch einen Poolbereich auf dem Dach abgerundet wird. Das Hotel verfügt über eine recht große Tiefgarage. Unser Zimmer war sehr sauber, das Personal immer freundlich. Bei der Anreise stehen Gepäckwagen zur Selbstbedienung bereit. Hier hätte ich mehr Service erwartet. Auch die Mittagsbewirtung auf der Terrasse (am Samstag) war etwas holprig. Alles in allem trotzdem ein angenehmer und erholsamer Aufenthalt."

"The staff was exceptionally helpful, the rooms were clean and comfortable, and parking was easy. 10/10 would stay here again."