Find Hotel with a Concierge in Frederiksted

"Beautiful oceanviews, comfortable beds, great balcony rooms, nice pool, extremely friendly and helpful staff, nice restaurant and coffee bar"

"The sand castle in St. Croix is amazing. It only let me give five stars. If I could give 100 I would. Everyone was so kind and friendly. There were two beautiful pools and plenty of beach, chairs and umbrellas to go around. The beach was just stunning and is steps from the hotel. They provide snorkeling, equipment, kayaks, chair, covers, and beach towels at no charge. We stayed in the Secret Haven Villa which was perfect! The management even brought in a mattress pad when the bed was a little hard on my back. We ate at the restaurant there several nights food was outstanding and so were the drinks. The hotel is less than a mile from the Frederickstead pier great views, shopping and restaurants. Take the advice of the hotel and rent a car but if you’re looking for a quiet relaxing vacation where you don’t have to go anywhere all you need is available at the Sand Castle! "

"We felt appreciated and even pampered at times. "

"I would have given the hotel a five star rating except for one night when the people next door to us in room 202 played music from midnight to 5 am. I tried knocking and then I texted the front desk several times and got no response either way. I told the front desk the next morning but they weren't very responsive to my ordeal. It is what it is. Other than that, the 3 night stay was very nice."

"The pictures of this place are deceiving and the Casino is and a nice uphill walk that when you been drinking all day is horrible. There are no elevators in the hotel and if you would like to go somewhere once you figure out this place sucks you need to make a taxi reservation 3 hours in advanced and charge person not the entire party destination. The food is decent to down right outstanding some days and liquor is less than top shelf like no Patron but other brands plus the Island is pushjng Cruzan Rum. St. Thomas is the real place to go. I suggest gettimg a car if you are a real driver and can deal with driving on the left. Otherwise do not attempt to drive the roads poorly maintained and huge potholes and dangerous and winding roads that only people who can drive should be operating a vehicle. Also, people there have a problem communicating and directly answering questions. For instance when asking car agent why they where offering tire insurance, she never mentioned as I found out later they got crazy pothiles that will take a car out ."

"I would not recommend staying at this hotel. My experience was very disappointing. There were roaches in the dining area. While my wife, another couple, and I were eating, roaches were coming out of the table. When we told the staff, they said they already knew about the problem. I also found a dead roach in my bed, which was very upsetting. The dresser had a broken strap hanging off. The entry door to the bathroom door handle was on backwards. I had to put it on the right way. The service was poor from check-in to check-out. They pick and choose which guest to offer the trolly belhop service to. I had to carry my wife’s and I baggage to our room upon arrival. Most of the staff seemed to have a bad attitude, and we did not feel welcome at all. As someone who works in hotel management and travels often, this was the first time I felt this uncomfortable at a hotel. The property itself is run down and needs a lot of improvement, both in maintenance and customer service. There is also very little to do nearby, and the restaurants recommended by the hotel are about 30 minutes away. The only positive part of our stay was Lydia, who was friendly and introduced herself. Overall, I suggest paying extra to stay somewhere else. I would visit St. Croix again, but not this hotel. "