Find Hotel with a Concierge in Frederiksted

"The room was beautiful & extremely clean & the view was even better. Day 3 we noticed the staff didn’t seem super thrilled to be working/serving us. The staff at the bar outside by the pool and the girl in the cafe were excellent, however staff at the desk and in the restaurant weren’t too friendly. We also noticed day 3, they had told us they were expecting like 178 people at the resort and we definitely felt that because they ran out of food at dinner and for breakfast/lunch. Paying for all inclusive it was a real bummer. I also paid for a protection plan for my stay and when my flight got cancelled, they refused to refund me for the night we lost and then didn’t have space to accumulate us to extend our stay. Super bummed out all around, thank God the beauty outside outweighed all of this or our trip would have been ruined. "

"We checked in and left… not as seen on the photos. Needs lots of work. "

"The beach was beautiful! The staff was very nice! Very private!"

"Room was a bit small but nice. Pool and restaurant were good and it was in a good location, walkable to most things we wanted to do. "

"Nice property on a beautiful beach with nice amenities including towels and a nice restaurant with beach service. Leilani was an excellent attendant. No negatives. Would/will stag again. "

"I’ve traveled to various European destinations in Mexico and South America, but I’ve never encountered a five-star hotel with such a poorly maintained system. The patio was littered with discarded boards, and the shower leaked. The housekeeping left dirty towels in the rooms, and there were even dead roaches on the floor. My children had bites on their arms and legs when they woke up in the morning, which I suspect were bed bugs. I called the hotel and notified the front desk as soon as I left the resort to prevent future guests from being exposed to the same problem. Unfortunately, the management never returned my call. To make matters worse, several female staff members in the restaurant and bar by the beach were extremely rude. Clearly not worth the money spent."