"we are trapped in the hotel because of the blizzard. The staff are excellent, they were bending over backwards to accommodate us with2 extra days stay. We ate at both the Atrium and Nanking restaurants, both were exceptional with food and service. Rooms are always fabulous. "

"Check in was easy. I arrived early, but staff allowed me to check in to my room early with no hassles. I specifically enjoyed Nicolas who had a good sense of Humor. The restaurant was closed but I had a good dinner in the lounge. The room was clean and I took the free airport shuttle in the morning. "