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"Excellent view of Fuji from our room which we picked and great rooftop views with places to hangout. The location was walking distance to the Rope Railway, the lake, train/bus station and small streets to wander. Breakfast was included but truthfully people from the US don't eat tuna fish sandwiches for breakfast. Egg salad is almost ok but that is really a lunch thing too. The staff were very helpful and this was the only hotel in Japan where the staff spoke English well. Good size room too."

"The Staff is awesome! They go above and beyond before your arrival if you have questions and are traveling to Japan for the first time. The service is excellent. Fujiyama Terrace food is delicious. The Thomas the train rooms was so much fun. We especially loved the free shuttle bus to many local nearby sites and stations - this was a pleasant surprise. Convenience to the fujiQ bus and fujiQ amusement park made this trip so easy. And, waking up to the view of mt. Fuji is the best part. Thank you! "

"This is the best hotel to view Mt. Fuji. Highly recommend to book a Mt. Fuji view room. "

"Loved our stay here absolutely beautiful property, rooms and facilities. The free happy hour was INSAN and the free breakfast buffet was perfect with some western options. Only con is the pillows aren’t the best and there’s a 5 minutes giant hill up to the property but overall a central location, 15 min walk into town. "

"Extremely comfortable, modern lodging. Most importantly, the staff was so nice, if I could I would rate them a ten; particularly one female customer service, who immediately attended my family and I upon arrival. Although dining was limited around the area, I would definitely stay again with my family. One thing that was not mentioned on Expedia is that the property offers a free shuttle from the nearest bus/train station."

"The hotel was an oasis of calm and comfort. The staff was so conscientious."

"Nice and clean Onsen hotel, unfortunately the onsen with view was under construction work."

"The experience of an Onsen was great and the view of Fuji San has been memorable. We loved the varied breakfast and the option just to receive a set of clean towels everyday was veruy convient. The goods available in front of the Lift and at the Onsen were great. "

"My partner and I had an amazing time staying in the room with the private onsen and Fuji view. The staff were extremely nice and helpful and the breakfast was daunting at first but delicious. We felt looked after at all times. Some places in the hotel were a bit dusty, but not enough that it was off putting in any way. We would both gladly stay there again."