"The front desk wasn’t informative or friendly at check in. I had to ask questions about simple things that should’ve been said like room number, location of elevators how parking works. I had to ask the questions about parking, how it works and than added it for an additional fee."

"Very disappointed with my stay. I booked a king corner suite well in advance for my son’s prom night and paid over $500. I called ahead and was approved for early check-in, and I arrived two hours before the standard 4 PM check-in. Even arriving that early, I was told the hotel had overbooked and was “upgrading” me to a standard room with two queen beds — a room that normally goes for under $200. If they were already overbooked at 2 PM, how many people were allowed to check in early ahead of...