"I had a very disappointing experience at this hotel in Milan.
First, the room was advertised as having air conditioning, but when I checked in, it wasn’t working at all. Instead, there was only a fan. When I contacted reception, I received inconsistent explanations—first they said it couldn’t be fixed, then they claimed it was “by law” in Milan, and later they said they would try to help after a couple of days. This was frustrating and unclear.
Eventually, they offered to move me to another room. While the new room was larger, it created new issues. It appeared to be an accessible (disability-adapted) room, which made the layout uncomfortable for my needs. The bathroom setup was awkward, the TV was not in the main sleeping area, and most importantly, there was a complete lack of privacy due to a window without curtains—anyone outside could see in, especially near the bathroom area.
Another major issue is that this property is actually a mixed-use campus, not a typical hotel. Only a small part of the building is used as a hotel, while the majority is student accommodation. This creates a very noisy and chaotic environment. Large groups of students gather in the open common areas, especially late at night, watching matches and TV at high volume and talking loudly even at 1–2 AM. It was extremely disruptive and made it very difficult to rest. This setup is simply not suitable for a hotel stay.
I need to write more but there is no space."