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"Everything was great"

"We recently stayed at Fairmont Costa del Sol as a family with young children and, while the hotel has many strong qualities, our overall experience was mixed due to repeated operational issues. First impressions were excellent. The hotel is modern, beautifully designed, very clean, and built with high-quality materials throughout. The rooms are spacious, comfortable, and stylish, with large bathrooms, electric curtains, and lovely views. The overall aesthetic of the property is impressive and feels luxurious. The staff we encountered were generally polite, friendly, and clearly tried to help whenever possible. Unfortunately, it often felt like they were working within a system that lacked organisation and efficient management, which affected the guest experience repeatedly. One of the biggest issues was transport around the resort. The hotel is built on a steep hillside, with many villas located far below the main reception, restaurants, and pool areas. We stayed in a lower villa area, and while the location was close to the beach, access to the main facilities was difficult with a pram and young children. Buggies were in very short supply throughout the stay, with waits often 20–30 minutes or more. Walking uphill was challenging, especially with children. Housekeeping was another major frustration. On more than one occasion, despite requesting cleaning and contacting reception multiple times, the room was still not serviced by late afternoon or even evening. Basic items such"

"Breakfast is excellent"

"Food at dinner was excellent. Breakfast was good. My husband was very sick after the lunch in the snack bar: he is the type of person who is never sick, so it did worry me somewhat. Bathroom dated, needed refurbishment, especially bad grouting around the sink. Walk in showers need installing. Bedroom good, views excellent. Room very hot overnight despite adjustments to the thermostat. It was the same problem in both rooms. Car parking good, more spacious than we thought it would be. Location excellent."

"Location is great. "

"Staff all very helpful and pleasant Reception staff very professional and quick check in and sort out any problems promptly and happily. Rooms are a little dated but very clean and comfortable Pool area is lovely Food is good..Lots of fresh fruit both breakfast and evening meal."

"Everything about this hotel was absolutely wonderful. "

"Fabulous hotel, really enjoyed our stay, but think a review of their restaurant choices, especially if you're plain eaters like us, Spanish, French, Greek unfortunately just not up our street"

"Helpful front desk, convenient parking and restaurant, beautiful views from our room."