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"Firstly the staff, oh they were lovely and welcoming, friendly and approachable. We parked in the carpark ok so that was good. Our room was at the back and the view was of the gardens, full of bluebells and plants. Nice big bathroom with a bath, a shower and a bidet. Nice clean big towels. Clean room and hot radiator. Tv and Kettle. I wish there was a plug socket at the sides of the bed as it’s helpful to be able to look at phone for the time. Would I stay again? Definitely yes"

"The room was very clean and the staff were all very helpful and friendly. Would definitely stay again! "

"I’m not an expert on what qualifies as a 4-star hotel, but naturally I can only compare this stay to other 4-star hotels I’ve experienced. Based on that, this felt closer to a 3-star. I booked an executive twin room for three people, and the space felt quite small. The bed, which I expected to feel more like a larger double, seemed smaller than anticipated. In comparison to another 4-star hotel I’ve stayed at, where I only booked a standard double, the room there felt really big. That was disappointing. The coffee selection was also limited. I would have expected more variety, such as both regular and decaf options. The coffee was too strong for my taste, although I appreciate that’s a personal preference. The biggest disappointment, however, was the shower. I would expect a powerful shower in a 4-star hotel, but this one felt weaker than a standard shower at home. Even many 3-star hotels offer a proper power shower, which made this even more disappointing. While there was a bath available, I personally prefer using a shower, so this was a significant downside for me. On a positive note, I appreciated the availability of two medium-sized water bottles and that it was easy to access ice. I understand I could have raised the shower issue during my stay, but I find it uncomfortable to complain at the time. Overall, while there were some positives, the experience didn’t quite meet my expectations for a 4-star hotel."

"Clean and tidy room, the bed was very comfortable and the staff are very friendly and helpful. The location of the hotel is perfect with the bars and restaurants being extremely close. Overall, would stay again and recommend to others. "

"First time I’ve never really been impressed with the staff. On arrival they didn’t even acknowledge our presence - both tapping away on their computers - until one finally acknowledged us and said the other one would check us in. After another while, she finally just said “surname”!! No smile, no greeting. Nothing. Apart from that, great hotel as always. Close to great restaurants and walking distance of town. "

"Staff were very professional and helpful. The hotel was very clean and very good quality breakfast "

"We stayed Easter Sunday night on a bed & breakfast deal. Our room was on the Tiger Bay Floor (top floor) Room was a super king bed, very comfy, fabulous walk in shower with lovely fluffy towels and nice toiletries. Small balcony with fab views towards Penarth and over looking the wetlands. Room also had coffee / tea / fridge complimentary water and Welsh Cakes. In room safe and hanging wardrobe and drawers We also had robes and slippers which were excellent for going to the spa. Breakfast was excellent, albeit busy we had a great table overlooking the Bay. Nothing was too much trouble for the excellent staff in all departments. Wouldn’t hesitate to stay again. "

"The hotel was good. amble of car parking but disappointing that "

"Lovely hotel beautifully presented. Spa was a disappointment as couldn’t use the outdoor section and no seating area remained at time of use. Only access the pool which was cold and could simply stand in the water. Left after 15 minutes. Visited the bar as the restraint is closed on Tuesdays. Very slow service. Went through the entirety of the dinner service without a drink and food was not presented hot. Eventually received our drinks after a number of follow ups in Tim to take to the room. Clearly a staffing issue. Really blighted the evening which was to celebrate my partners birthday. Was so looking forward to our visit but unfortunately was left bitterly disappointed. "