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I liked very much the great breakfast, the room very clean, good atmosphere, all the staff very friendly was there for one month I am thinking about the next trip very soon

Nice to rest, good location out of downtown but very near

I stayed in the panoramic apartment with amazing views of old town Cuenca. Great location. One block to Parque Calderon. Tia store across the street and bakery downstairs. Very cozy and clean unit. I’ll definitely stay here again. All the staff was lovely.

My husband and I so enjoyed our three night stay here over Easter. Everything was superb, and I can't recommend it enough. We had dinner in the hotel on the first night, and the food and service were so good, we weren't tempted to have dinner anywhere else. Choose a table in the conservatory, which is like dining in a jewel box. I highly recommend the strawberry "carpaccio" served with basil ice cream. Beautiful, clever and very tasty!

Fue una estadía de 1 noche y todo estuvo excelente. Muy bien desayuno

Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.

Having spent a week here I grew to appreciate all the little things that added to the comfort of my stay. Family owned and run, the level of service was both personal and top shelf. I have traveled the world and don't stop to spend time reviewing one corporate run hotel over another but here I am happy to spread the good word for this lovely family and boutique hotel. Classic colonial hotel steps to the historic district, we regretted leaving.

I stayed 2 nights with my family, it’s very clean and the staff was very friendly the food at the restaurant was amazing,it is a new hotel very close to everything, thank you very much

The property is in a prime location everything is close the customer service is top notch, John from the restaurant along with the rest of the staff were excellent if something went wrong they were there right away, Steven is a super star and made our stay fantastic, yes there are noises due to the churches bells and other activities, you don’t need a rental unless you are traveling far everything is very walkable, the hotel is just excellent if the hotel adds a microwave and a mini fridge that...

Hotel Casa San Rafael is a beautiful place to stay in downtown Cuenca. Mostly original architecture inside. The staff was awesome. Very friendly and helpful. Pricing was very reasonable.

Great experience large arts will stay again when I come to ecuador.. safe and walk friendly restaurants near by

I loved the location. It was close to the San Sebastian park and an easy walk to Calle Larga. The hotel called a taxi for me more than once and the driver charged a lower rate than just hailing a taxi myself. The provided a nice self-serve breakfast that included eggs, bacon, fruit, cereal, bread, cheese, juice and coffee or tea. I probably missed something, but the fact that it was self-service made it fast, which I really appreciated.

Casa Firenza wasn’t my first choice, but it turned out to be one of the best hotel experiences I’ve ever had! We stayed in a beautiful suite overlooking the park and cathedral. The location was unbeatable, and we even enjoyed the city’s horse parade right from our balcony! Breakfast at Bogoli, the rooftop restaurant, came with stunning views of Cuenca. From early check-in to convenient laundry services and impeccable daily housekeeping, everything exceeded our expectations. But what truly sets...

La recepción fue muy deficiente, la persona a cargo estuvo pésima. Cero servicio. Una de ella fue mas servicial.

We enjoy staying at this hotel! I gave it five stars! The suite was clean, I email the hotel and asked for extra towels before arriving, they came through! Concierge were very attentive, breakfast the next morning was delicious!! Overall we had a great experience! 😊